Manager Community Engagement

3 weeks ago

Sydney, Australia Commonwealth Bank of Australia Full time

Manager Community Engagement

Customer and Community Advocacy (CCA) sits within the Chief Operations Office (COO).

Our purpose is to build a brighter future for all by championing fairness and care.

**We champion fairness by**:
Actively listening to our customers and communities. We give them a voice and share their insights with the Group so together we can respond more effectively and empathetically to their needs.

Proactively identifying and fixing issues before they become problems. When we get things wrong, we work hard to make them right and ensure our customers are remediated quickly and fairly.

Working to remove barriers and creating an environment where our customers and communities feel safe, respected and included.

We champion care by:

- Helping our people identify, support and protect customers in vulnerable circumstances with sensitivity and compassion.
- Delivering against our Next Chapter commitment to help end financial abuse.
- Treating every customer with dignity by providing inclusive and accessible banking services.
- Delivering outcomes that have the greatest impact on our customers, communities and each other.
- Supporting and trusting one another. We bring out the best in each other to solve challenges and innovate.

The Customer Outcomes team is part of Group Customer Advocacy and Vulnerability (GCAV) within CCA.

GCAV is the voice of our customers and communities making sure they're heard, understood and treated fairly - particularly those in vulnerable circumstances.

The Customer Outcomes team has four tightly knit functions:

- Advocacy
- Governance
- Insights
- Community Engagement

The Customer Outcomes Community Engagement function:

- performs research and gathers information from community experts to support the CBA Next Chapter program.
- provides SME support for CBA Next Chapter initiatives through planning, prioritisation and execution
- builds strong relationships with the community sector and provides a conduit for the business to seek targeted and timely community input into business decision making.
- ensures community voice is brought back to the Bank and federated as actionable insights to improve customer outcomes in line with community expectations.
- increases community awareness of services and support provided by the Bank, including CBA Next Chapter

**Your Impact and contribution**

The Manager Community Engagement will support the Senior Manager Community Engagement to deliver the team's strategic agenda within the GCAV team by working on delivering projects and initiatives and BAU activities that support.

Through your contribution in these activities and BAU engagement with external stakeholders and internal stakeholders across the Group, you will build awareness of the team's work and the Community Engagement Team.

You will report to the Senior Manager, Community Engagement

**Do work that matters**
- Build and maintain strong working relationships with critical community stakeholders leading to acknowledgment and, where appropriate, endorsement of Group practices/policies and to maintain focus on community-critical issues - including domestic & family violence (DFV)
- Support the development, growth and performance of the CBA Next Chapter program
- Support the embedding of the Community Engagement framework enabling effective engagement across the Group and ensure that lived experience and community perspectives are incorporated into product and initiative development.
- Understand the external environment and changing community expectations and providing and facilitating the gathering and dissemination of insights - including emerging issues in DFV and financial abuse - so that the Group can proactively respond to these changes.
- Liaise with community organisations and stakeholders who support customers experiencing vulnerability to understand and enhance their experiences when dealing with Commonwealth Bank
- Support the team to ensure key community issues relating to vulnerability are managed, monitored, tracked and appropriately escalated.
- Support the implementation and action of the Commonwealth Bank Community Council developed to provide a relationship building forum, between CBA and community groups and to listen to, amplify and inform the business of community concerns.
- Support the Senior Manager Community Engagement in the delivery of the Group Customer Advocacy and Vulnerability community visit program, including engagement with relevant Business Units, identification of local stakeholders and scheduling itineraries.
- Be an ambassador for the progressive thinking of the Group's support for customers in vulnerable circumstances.
- Represent the Group in internal and external forums and conferences about vulnerability, DFV support (via CBA Next Chapter) and program gambling support.

**We're interested in hearing from people who have**:

- Project management experience favourable
- Stakeholder management skills - experience working wi

  • Communication & Engagement Manager

    4 weeks ago

    Sydney, Australia Ampersand Full time

    **6 Month Contract + possibility for extension** **Pay: $918.40 / day + super** **Location: WFH and in any NSW office as required (Flexible working arrangement)** **Primary purpose of the role** The role provides specialist expert advice in the management of engagement programs, and builds and sustains collaborative relationships with a range of internal...

  • Manager Communications and Engagement

    4 weeks ago

    Sydney, Australia Bluefin Resources Full time

    **Leading Government Agency**: - **Develop, deliver and advise on future-focused communication and engagement strategies**: - **$918.40 per day + super** **About the company** This client is a leading Government Agency who is seeking an experienced Manager Communications and Engagement to join their team on a 9 month contract based in Sydney CBD. **Day...

  • Community Engagement Manager

    3 weeks ago

    Sydney, Australia Charterhouse Full time

    **12 month contract with high potential to extend**: - **Paying up to $650 per day plus super**: - **Offices in Sydney CBD (Hybrid, 2 days a week in the office)** Deliver on a high volume of complex projects with varying communication priorities and sensitivities for this NSW Government Agency. **About the role**: - Implement the strategy, delivery and...

  • Communications & Engagement Manager

    2 weeks ago

    Sydney, Australia Chandler Macleod Full time

    Chandler Macleod is the leading provider of temporary contractors to the NSW Government and has partnered with NSW Government Departments and Agencies for more than 25 years. **The Opportunity** Chandler Macleod is looking to engage a Communications and Engagement Manager for a contract term of 6 months with a well-established NSW Government department....

  • Communications and Engagement Manager

    4 weeks ago

    Sydney, Australia Ashdown Consulting Full time

    $918.40 p/d + super - 6 Month Contract - Sydney CBD / WFH **Communication and Engagement Manager | 6 Month Contract | Up to $1014.83 p/d Incl. Super** - $918.40 p/d + super - 6 Month Contract - Sydney CBD / WFH **About the Company** Great opportunity to provide specialist expert advice in the management of engagement programs, building and sustaining...

  • Community Engagement Manager

    1 week ago

    Sydney, New South Wales, Australia Six Degrees Executive Full time

    Job Description:As a Senior Social Media Community Manager at Six Degrees Executive, you will be responsible for building and engaging a vibrant global community across our social media channels. This includes developing and executing comprehensive social media strategies, collaborating with cross-functional teams to create and curate high-quality content,...

  • Community Engagement Manager

    1 day ago

    Sydney, Australia NSW Department of Education Full time

    **At the**NSW Department of Education**, we educate and inspire lifelong learners - from early childhood, through schooling to vocational education and training.** - **We have two temporary, full-time opportunities available up until 30 April 2027** - **Located in Eveleigh with flexible work arrangements available** - **Salary ranges from $125,693 to...

  • Communications and Engagement Manager

    2 weeks ago

    Sydney, Australia Bluefin Resources Full time

    **Hybrid model**: - **CBD**: - **$620 per day + super** **About the Company** This client is a leading Government Agency who is seeking an experienced Communications and Engagement Manager to join the team. **Day to day activities** Develop and execute communications strategies with a deep knowledge of relevant channels across different types of...

  • Community Engagement Manager

    6 days ago

    Sydney, New South Wales, Australia Northern Beaches Council Full time

    Our Opportunity:    We are seeking an experienced and strategic events professional to join our industry leading library team with the enthusiasm to develop and deliver innovative and contemporary events, build strong community partnerships and drive engagement with our diverse community.This role involves leading key stakeholder management by building...

  • Community Engagement Manager

    2 weeks ago

    Sydney Western Suburbs, Australia HAYS Full time

    Communications and Engagement Manager | Blacktown | WFH Flexibility | $170-180k Package | Listed Business **Your new company** Your new company is a large ASX-Listed infrastructure organisation seeking a Communications and Engagement Manager to strategically manage the engagement team across a variety of projects. This organisation is recognised globally...

  • Community Engagement Manager

    3 weeks ago

    Sydney, Australia Macquarie Group Limited Full time

    Join our Community Squad within the Control Tower in the Banking and Financial Services division as our Community Engagement Manager. You will play a key role in supporting the business to understand and adopt new practices, tooling, and ways of working. You will have the opportunity to employ a broad range of skills across communications, collateral design...

  • Communication & Engagement Manager

    2 weeks ago

    Sydney Central Business District, Australia Charterhouse Full time

    **Sydney CBD / Parramatta / WFH**: - **Initial 6-month contract**: - **Pays up to $750 a day + super** NSW Government Agency is looking for a Communications & Engagement Manager to provide advice on the management of engagement programs across a range of projects. **About the role**: - Lead the development, implementation and evaluation of strategic,...

  • Community Engagement Manager

    3 days ago

    Sydney, New South Wales, Australia Stopgap Limited Full time

    Job DescriptionWe are seeking an experienced Program Manager to join our Sydney team. The successful candidate will be responsible for building and engaging strong communities within our app while also organizing memorable offline events to bring users together.

  • Community Engagement Manager

    2 weeks ago

    Sydney, Australia APG Workforce Full time

    Pay Rate: $750 Per Day + Super - Government Role - Location - Sydney + WFH APG Workforce are currently looking for a Community Engagement Manager for a 6-month contract Government Sector based in Sydney. **Start Date: ASAP** **Pay Rate**: $750 Per Day + Super **End Date: 12 Months** + possible extension **Pay Rate: Hybrid - WFH and in any Transport NSW...

  • Manager Community Engagement

    4 weeks ago

    Sydney, Australia Australian Bureau of Meteorology Full time

    Executive Level 2 Lower, Ongoing - $130,445 - $146,506 + 15.4% super - Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth, Sydney will be considered Australia is regularly affected by severe weather events. These events are growing in frequency and severity, leading to increased economic impact, vulnerability and potential magnitude of harm. To...

  • Community Engagement Manager

    4 weeks ago

    Sydney, Australia Scentre Group Full time

    **Job no**: 498151 **Work type**: Permanent Full Time **Location**: Sydney **Categories**: Marketing and Digital **Your opportunity** Join us in a pivotal role that drives meaningful community engagement at Westfield. As a member of the Community team, you'll lead key workstreams like Westfield Local Heroes, oversee fundraising programs, and enhance...

  • Manager Communications and Engagement

    2 weeks ago

    Sydney, Australia The Recruitment Company Full time

    Experienced Communications and Engagement professional with project delivery experience is required to join an exciting project within a large NSW Government. 10 month contract with long term opportunity Penrith location (one day per week) and the rest from home. Some site travel required $630 to $730 per day plus super Exciting project! NSW...

  • Community Engagement Manager

    6 days ago

    Sydney, New South Wales, Australia Oneplayground Full time

    At One Playground, we're not just a gym - we're a community of like-minded individuals passionate about health and wellness. Our mission is to inspire change in the global fitness industry by taking care of our staff, who will then take care of our members.About UsWe've grown from humble beginnings as a small bootcamp in Sydney's Surry Hills to become one of...

  • Program Manager, Communications

    3 weeks ago

    Sydney, Australia Charterhouse Full time

    **St Leonard / WFH**: - **Initial 3 mths contract**: - **Pays up to $114.80 p/d (8hrs working day)**. NSW Government Agency is looking for a Program Manager - Communications & Engagement to develop and implement project-specific communications programs and stakeholder management plans throughout the project lifecycle. The role is responsible for all...

  • Engagement and Communications Manager

    7 days ago

    Sydney, New South Wales, Australia Ventia Pty Limited Full time

    About Us:Ventia Pty Limited is a trusted provider of infrastructure services to critical assets across Australia and New Zealand. We're committed to delivering high-quality solutions that meet the needs of our clients and stakeholders. In this role, you'll have the opportunity to join a dynamic team that values innovation, collaboration, and customer...