Account Manager

7 days ago


Melbourne Northern Suburbs, Australia Horner Recruitment Full time

**Your new company**:
We are an established industry leader in an Industrial Products segment of the Australian market who service Local Councils, Road Authorities, Water, Electricity and Gas Utilities, Telecommunications Infrastructure Providers, along with a range of other specialist segments. Our excellent product range has seen us succeed by protecting workers, lowering costs, and reducing environmental impact by shifting to polymer composite pit lids, access covers, walkways, ramps and grates.

We have a clear growth plan, a well-established client base and a deep understanding that taking a buyer-centric approach, enabled by great marketing, are some of the keys to success.

With a well-established and integrated customer support team, all we need is one extra ingredient. And that is YOU

**Your new role**:
We are looking for someone who is an Account Manager all-rounder. Your role is to support our Executive, Business Development Managers and Marketing Team to drive deeper relationships with our customers and achieve natural and sustainable growth in our business.
- Duties and responsibilities:_
- Communicating with clients to understand their needs and explain product value
- Building relationships with clients based on trust and respect
- Collaborating with your team to best service your clients
- Understand customer behaviour and trends
- Maintaining up-to-date knowledge of company products and services
- Resolving complaints and preventing additional issues by improving processes
- Acting as an internal client advocate with a focus on improving the buyer experience
- Supporting or executing outbound sales campaigns

**Who are you?**

As an experienced account professional, you’ve been working with clients in B2B sales, in the civil industries or similar.

If you’re tired of being just another number and want to join a close-knit team of high performers, have a supportive culture, be engaged and strive for success - Terra Firma is your perfect next step.
- Your skills consist of:_
- Several years of relevant sales experience
- Relationship driven sales approach
- Ability to identify new leads and leverage of pre-existing relationships
- Demonstrated ability to use a CRM
- Proficiency in Microsoft Office suite
- Working knowledge of project management software
- Mathematical and technical aptitude
- Excellent communication skills both written and verbal
- Negotiation skills

**Why Terra Firma?**
- Work for an industry leader and one who understands the value of worker safety, environmental protection and efficient project delivery
- Your opinion and initiative will always be heard, valued, and appreciated. We want your contribution and insights
- Training, development, and mentorship - We will train and upskill you as a valuable member of our team
- Great remuneration package with bonuses
- Values-driven team who have significant tenure in the organisation


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