Guest Services Ambassador

4 months ago

Melbourne, Australia JLL Full time

JLL supports the Whole You, personally and professionally.
Shaping the future of real estate for a better world.
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
**What this opportunity involves**:
Working onsite with a client in Melbourne CBD, the Guest Services Ambassador will provide solid support to the operation and executive of the Welcome reception desk and guest experience journey.
Providing first class hospitality experiences that make our guests, customers and visitors feel welcome, and a comfortable frictionless experience upon each visit. This role works collectively with many business partners and demonstrates a passionate understanding of our guests’ needs and requirements, striving to exceed expectations wherever possible.
**Here's a snapshot of what will keep you busy**:
Day to day execution of all Guest Services operations.
Knowledgeable about business processes sharing local area and office information, company event activities, acting as an in person concierge assistance.
Proactively drive initiatives and partake in the development of enhancing the customer experience.
Actively track data and report where required.
Ensure any front of house spaces and the reception desk is presentable and show ready at all times.
Manage mailroom operations and incoming deliveries, ensuring effective customer service and communication. Identify and implement process improvements as needed.
Adhere to ad hoc facilities or office services requests as outlined by the Workplace Services Management Team.
You'll be friendly. helpful and willing to go the extra mile to help meet our customer's needs with the ability to prioritise tasks effectively with a proactive and position attitude.
Corporate office experience.
Hospitality or retail experience also advantageous.
Strong customer service background in a fast paced environment.
Team player and problem solver.
Excellent interpersonal and communication skills.
What can you expect from us?
You’ll join an inclusive culture, one where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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