Service Improvement Programs Coordinator

2 weeks ago


Brisbane, Australia Queensland University of Technology Full time

$106,563 to $120,783
- Ongoing, full-time
- Gardens Point

**Who are we looking for?**

Queensland University of Technology (QUT) is seeking a Service Improvement Programs Coordinator to join HiQ, Student Services and Wellbeing, Administrative Division.

The Service Improvement Coordinator provides support to Student Engagement’s efforts to achieve service excellence through QUT’s Service Delivery Framework. The role will use an evidence-based approach to facilitate the identification and implementation of service improvements as well as methods to measure service performance. The role will work collaboratively with Student Engagement Managers, and relevant stakeholders to achieve agreed service goals.

**Real world impact**

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

**About the Administrative Division**

Administrative Division supports the governance and operations of the University, including planning and quality, facilities and services for students and staff. The Administrative Division is led by the Vice-President (Administration) and University Registrar.

**About Student Services and Wellbeing**

The Student Services and Wellbeing portfolio leads the university-wide strategy and coordination of all non-academic matters related to the student experience. The portfolio delivers a range of services across the student life cycle, as well as providing advice and leadership to the university on a broad range of student and staff matters, including social justice and public policy.

The departments within the portfolio include: Student Administration, Student Engagement, Equity, Student Services and Health, Safety & Environment (HSE) and Sport. The portfolio also has strong links to and works closely with QUT’s Oodgeroo Unit, Student Success Group and Human Resources.

The portfolio is focused on delivering services to support the university’s commitment to an exceptional student experience, leading to positive outcomes in success, retention and completion. This includes developing a campus culture which is inclusive, safe, and respectful for all students and staff.

Student Engagement comprises of HiQ Contact Centre and Service Points, Future Student & Conversion, Engagement teams, and works closely with Sport. HiQ is the university’s contact point for members of the public, staff, prospective and current student enquiries and support services. Services to students and staff include general information, IT support, Library, and student administration. Engagement with future students and their orientation to the QUT student experience is a core focus of Student Engagement. The Engagement team is responsible for delivering co-curricular programs that further build QUT’s sense of community and support students to develop their professional identity, networks, and employability. QUT sport has strategic and operational oversight of sport activities and programs at QUT.

**What you need to succeed**

This role is dynamic and collaborative, and you will enjoy delivering service and operational excellence that ensures an exceptional experience for QUT students.

You will demonstrate:

- Completion of, or progress towards, postgraduate qualifications and extensive relevant experience; or an equivalent combination of relevant experience and education.
- Extensive knowledge and understanding of contemporary approaches to customer service (preferably in a higher education setting).
- Demonstrated experience in data analysis, to identify improvement opportunities and working collaboratively with stakeholders to implement sustained business improvements.
- Demonstrated experience implementing complex projects to an agreed plan, with extensive stakeholder engagement, risk management and analysis of benefits.
- Demonstrated experience with CRMs and IT systems to extract and analyse data to improve the service delivery to students.
- Demonstrated ability to effectively lead and mentor a team and manage conflicting deadlines.


  • Principal Advisor

    7 days ago


    Brisbane, Australia Queensland Police Service Full time

    You will manage a service support team and provide accurate advice to management on the development and implementation of service improvement initiatives relating to recruitment and training and development to enhance QPS business improvement in the management of Triple Zero and Communications Centre service delivery. **The core capability requirements for...

  • Program Coordinator

    4 weeks ago


    Brisbane, Australia Lime Recruitment Full time

    Lime Recruitment is currently working with a Queensland government department to recruit a Program Coordinator contract to 28/06/2024 based in the Brisbane CBD and working from home. As the Program Coordinator you will work closely with the Program Manager in the development of all aspects of the program/project, including scope, cost, budget and funding,...

  • Program Coordinator

    4 weeks ago


    Brisbane, Australia Life Without Barriers Full time

    **Job no**: 502720 **Employment type**: Part Time **Location**: Brisbane **Categories**: Child, Youth & Family **About the Organisation** Life Without Barriers is a leading social purpose, not for profit organisation of 7,000 employees working in more than 440 communities across Australia. We support children, young people and families, people with...


  • Brisbane, Australia Zoom Recruitment Pty Ltd Full time

    Leading ASX listed Energy Infratsructure provider - Highly visible role across the business - Hybrid WFH flexibility **The Company** Zoom Recruitment have partnered with a leading ASX listed energy infrastructure business which manage and operate a diverse portfolio of gas, electricity, solar and wind assets. Currently, this organisation delivers...


  • Brisbane, Australia Queensland Police Service Full time

    Your key accountabilities **The core capability requirements for this role are**: - Provide leadership and direction to plan, coordinate and facilitate training programs in area of responsibility in support of improved professionalism, effectiveness and efficiency of staff and the Service in accordance with relevant service and national standards. - Manage...


  • Brisbane, Australia Queensland Health Full time

    **The role**: Reporting directly to the Executive Director, the Director Service Management and Improvement is accountable for; - Information Technology Service Management (ITSM) strategy - Customer insights and analytics; and - Continuous improvement and quality assurance. Specifically, the role coordinates all process owner activity and provides direction...

  • Program Coordinator

    4 weeks ago


    Brisbane, Australia Department of Agriculture, Fisheries and Forestry Full time

    APS 5 - $78,548 - $86,168 per annum plus superannuation - Biosecurity Operations Division - Brisbane, QLD,Melbourne, VIC,Perth, WA,Sydney, NSW - _Want to work in government to support & protect our agriculture industry? _ - _Utilise your problem solving, reasoning and people engagement skills. _ **Who we are** **Maritime Operations and Regulatory...

  • Program Coordinator

    4 weeks ago


    Brisbane, Australia Exclaim IT Pty Ltd Full time

    **Competitive hourly rate on offer**: - Flexible work arrangements - Work in a Queensland Government role - Brisbane location **Location**:Brisbane, Queensland - Australia **Work type**:Contract **Date Posted**:18 March, 2024 **Reference**:#16508 **About the role**.**: The Program Coordinator role works in an operational management capacity to support...

  • Program Coordinator

    7 days ago


    Brisbane, Australia Davidson Group Services Full time

    **About the Company** Davidson Technology are working with a Enterprise Federal Government Department. They are seeking an experienced Program Coordinator to join their dynamic team for an initial contract to 30 June 2023. This role has an ASAP start, and is based in Brisbane CBD, with flexible wfh conditions. **About the Role** Key Requirements...


  • Brisbane, Australia Queensland Police Service Full time

    This position will provide management and leadership to the Training function in the MRQ. You will manage and oversee the development, coordination, and evaluation of training and supporting functions across the state, assisting with strategies, planning and implementation to align with training, operational and program priorities. You will work...

  • Program Coordinator

    7 days ago


    Brisbane, Australia Ventia Pty Limited Full time

    **Program Coordinator**: - Date: 31 Aug 2023- Location: Brisbane, QLD, AU, 4000- Company: Ventia**The Opportunity** **Benefits**: - WFH flexibility - Flexible working hours - Intermittent travel & networking event opportunities - Strong development focus - Asset Management and Program Management training, plus the opportunity to obtain PRINCE2 and MSP...


  • Brisbane, Australia Queensland Police Service Full time

    **Your Key Accountabilities will include**: - Conduct needs analysis in conjunction with management to determine training requirements of staff and contribute to the development of strategies to meet these requirements. - Lead the development, and delivery of Custody and Property training programs in accordance with policies, best practices, procedures and...

  • Program Coordinator

    4 weeks ago


    Brisbane, Australia Residential Tenancies Authority Full time

    The Program Coordinator will be responsible for managing relationships with our delivery partners, program resources, planning, delivery, risk and issues management, governance oversight and reporting, whilst providing the highest quality administrative support to the Program Manager. This role will be responsible for driving team outcomes, clearing the path...


  • Brisbane, Australia Queensland University of Technology Full time

    $90,406 to $98,895 - Ongoing, full-time - Gardens Point **Who are we looking for?** Queensland University of Technology (QUT) is seeking a Student Excellence Program Coordinator to join HiQ, Student Services and Wellbeing, Administrative Division. The Student Excellence Program Coordinator is responsible for the College of Excellence, an co-curricular...

  • Coordinator

    7 days ago


    Brisbane, Australia Queensland Police Service Full time

    Your key accountabilities **The core capability requirements for this role are**: - Provide leadership and direction to coordinate and manage human and physical resources within an area of responsibility to ensure operations are aligned with relevant standards and policies, community expectations and client needs. - Manage purchasing, payments, and new and...

  • Program Coordinator

    4 weeks ago


    Brisbane, Australia Hudson Australia Full time

    The Program Coordinator will provide support to Program and Project Manager in the delivery of the overall Finance Program requirements. The Program Coordinator will provide support to Program and Project Manager in the delivery of the overall Finance Program requirements. The Finance Program of work is currently consisting of 3 projects: Finance to the...


  • Brisbane, Australia Queensland Police Service Full time

    TARGETED VACANCY - This is an identified position. It is a genuine occupational requirement that an Identified position be filled by a First Nations person as permitted by and arguable under Section 25, 104 and 105 of the Queensland Anti-Discrimination Act (1991). You and your team will establish, build and maintain effective communication and collaboration...


  • Brisbane, Australia Queensland Police Service Full time

    **The core capability requirements for this role are**: - Coordinate and maintain the network of Peer Support Officers across Queensland, including their recruitment, selection, training, development, promotion, support and supervision within the QPS. - Establish and maintain professional relationships within a multi-disciplinary team to deliver an...


  • Brisbane, Australia Windsor Group Full time

    Utilise your proven EA skills + Ops, Project Coordination and Data Reporting exp - Hybrid role, WfH 2 days a week, with main office base Inner Southside - Attractive Base + Super + Full Salary Packaging and Entertainment Allowance **COORDINATOR - Integrated Mental Health Program Support** **Driven, self-sustained innovative & intuitive EA with significant...


  • Brisbane, Australia Parliamentary Service Full time

    The primary objective of the position is to assist the Manager Catering Services to coordinate, manage and deliver frontline catering and events services provided by the Parliamentary Service. This is a shift work position with hours to be worked primarily Monday through Friday. Some weekend work is required. **The duties and responsibilities of the...