Front of House Manager/team Leader

5 months ago

Preston, Australia Eat Cannoli Full time

**Join Our Team as a Team Leader at Eat Cannoli**

**Position**: Team Leader
**Location**: Preston
**Company**: Eat Cannoli
**Industry**: Food & Hospitality

**About Us**:At Eat Cannoli, we take pride in offering delectable cannoli and an exquisite hospitality experience to our valued customers. Our establishment is not just a place to enjoy treats; it's a haven where memories are created, and every interaction counts.

**Role Overview**:As a Team Leader, you will be at the forefront of creating a warm and inviting atmosphere for our customers. You will also play a pivotal role in managing and motivating our team to ensure the delivery of top-notch service and an unforgettable experience.

**Key Responsibilities**:

- Provide exceptional customer service that reflects the Eat Cannoli brand and values.
- Lead and supervise a team of dedicated staff members, fostering a positive and collaborative work environment.
- Utilize your barista skills to ensure the preparation and presentation of high-quality cannoli and beverages.
- Handle customer inquiries, feedback, and concerns with professionalism and efficiency.
- Manage daily operations, including staff scheduling, inventory management, and maintaining a clean and organized environment.
- Train new team members and facilitate ongoing training to ensure consistent service excellence.
- Collaborate with management to develop and implement strategies for business growth and customer retention.

**Qualifications**:

- Minimum of 2 years of experience in a customer service role, with at least 1 year in a leadership or management capacity.
- Strong barista skills, including the ability to prepare a variety of coffee and beverage offerings.
- Background in the hospitality industry, with a deep understanding of creating exceptional guest experiences.
- Excellent communication and interpersonal skills.
- Proven problem-solving abilities and the capacity to remain composed in fast-paced situations.
- Demonstrated ability to lead and motivate a team to achieve performance targets.
- Organizational skills to manage multiple tasks and responsibilities effectively.

**Why Join Us**:

- Opportunity to contribute to a rapidly growing and innovative company in the food and hospitality sector.
- Be part of a passionate and dedicated team that values collaboration and excellence.
- Competitive compensation and benefits package.
- Ongoing training and development opportunities to enhance your skills and advance your career.

Join Eat Cannoli in creating delightful moments, one cannoli at a time
- Eat Cannoli is an equal opportunity employer._

**Job Types**: Full-time, Part-time
Part-time hours: 30 - 40 per week

**Salary**: $50,000.00 - $75,000.00 per year

**Benefits**:

- Employee discount
- Free drinks
- Free food
- Professional development assistance

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- PRESTON, VIC 3072: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Must have some Basic Coffee Knowledge

**Experience**:

- Front of House leadership: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Food Handling Certificate (preferred)

Work Authorisation:

- Australia (required)

Shift availability:

- Day Shift (required)

Work Location: In person

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