Service Manager

3 weeks ago


Brisbane, Australia Rentokil Initial Full time

Join our team and use your engaging leadership style to deliver high quality service to our customers. Rentokil Initial has a great opportunity for a Service Manager - Pest to join our team in **Brisbane **on a **full time permanent **basis.**

**The purpose of this role is to**:

- Ensure quality pest services in client premises to meet and exceed Company standards and customer expectations.
- Consistently recruit, train, manage and lead a stable team of service people (within the budgeted service expense) to keep customers content to retain our services.
- Management of teams in accordance with their duties for the strategic outcomes of the organisation and the duties set in the division.

**The main duties for this role will include, but not be limited to**:

- Coach, mentor and train to achieve targets.
- Monitor and review service productivity rates, seek improvement and continually improve productivity, year on year.
- Implement the regional annual operational plan.
- Conduct regular quality audits of specified client base and premises.
- Ensure Company service practices are met and identify opportunities to improve service standards.
- Ensure service efficiency is optimised through tools and technology available.
- Ensure the team’s company vehicles are maintained in a safe, reliable and clean condition.
- Proactively resolve customers’ issues.
- Develop and maintain long term customer relationships.
- **Pest control Licence**:

- Previous experience in leading a team (minimum 2 years)
- Certificate IV Frontline Management (desirable)
- Interest / Experience in Pest Control
- Excellent customer service skills
- Demonstrated ability to lead a team
- Excellent communication skills, both written and verbal
- Ability to work well under pressure and meet KPI’s
- Time management skills
- A current Australian Manual Driver's licence is essential

Please note that our recruitment process involves the completion of reference checks, medical checks and police checks.

You will receive a competitive salary package, fully maintained company vehicle, mobile phone and company uniform. If you're looking for a role where there are no two days the same then we want to hear from YOU

**ABOUT THE COMPANY**

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.


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