Workforce Planner

3 weeks ago


Sydney, Australia TenacityCX Full time

Newly created Workforce Planner role, Chatswood location
- Contact Centre with 90 seats incl a newly created digital team
- $90k+super with a blended model of WFH & in office post onboarding

This Global Trading Company have a newly created Workforce Planner opportunity in their business, responsible for all aspects of WFP in their contact centre (with a total of 90 frontline staff).

Reporting into a Head Of Client Services, you will be a forward thinker with a highly analytical mindset & drive to maximise the operational performance.

**The role**:

- Newly created role with the opportunity to build out processes from scratch
- Workforce Planning spans Short Term & Long Term Forecasting, Scheduling, Real Time Analytics & Stakeholder management
- Recognising scheduling/demand challenges and making recommendations as necessary
- Collation and delivery of reports to the business

***

**To be successful in the role you will need the following skills & attributes**:

- MUST have proven experience as a Workforce Planner within a contact centre
- Advanced Microsoft Excel skills
- Advanced use of WFP technology
- Excellent knowledge of Contact Centre Systems and Processes
- Strong reporting capabilities
- Drive implementation of key initiatives through effective communication and influencing techniques with stakeholders


  • Transport Planner

    4 weeks ago


    Sydney, Australia Connect One Recruitment Full time

    **Large NSW Government Organisation** - **16-month Contract with a strong daily rate** Our client is a large NSW Government Organisation who are seeking Transport Planner / Land Use Planner to join their team The role is responsible for coordinating and preparing land use and transport planning advice to planning authorities and private developers for land...

  • Land Use Planner

    7 days ago


    Sydney, Australia 2XM Recruit Full time

    **Land Use Planner**: **Job details**: - Posted 16 February 2023 - Salary $400 - $700 per day - LocationSydney - Job type Temporary - DisciplineEngineering - ReferenceBH-27114 - Contact NameSarah Clarke **Job description**: **2XM Recruit** are excited to be partnering with New South Wales Government who are seeking an experienced and skilled contractor to...


  • Sydney, Australia Australian Bureau of Meteorology Full time

    APS Level 6, Ongoing/Non-ongoing - $84,670 - $96,2687 + 15.4% super - Melbourne, Adelaide, Perth, Darwin, Cairns, Brisbane, Sydney, Hobart We are seeking enthusiastic and qualified Scheduler/Maintenance Planners, ideally with experience in field operations or maintenance planning. These are new roles being introduced as we develop this capability across 8...


  • Sydney, Australia Australian Bureau of Meteorology Full time

    APS Level 6, Ongoing/Non-ongoing - $84,670 - $96,2687 + 15.4% super - Melbourne, Adelaide, Perth, Darwin, Cairns, Brisbane, Sydney, Hobart We are seeking enthusiastic and qualified Scheduler/Maintenance Planners, ideally with experience in field operations or maintenance planning. These are new roles being introduced as we develop this capability across 8...

  • Resource Planner

    4 weeks ago


    Sydney, Australia Qantas Airways Limited Full time

    Challenge yourself with this exciting opportunity within our Workforce Planning team - Permanent Full-Time role based at our Mascot Corporate Campus - Rotating shift roster At Qantas, our strong beliefs guide the way we work, ensuring everything we do stays true to our customers and this iconic brand. We commit to respecting and trusting the people we work...

  • Resource Planner

    4 weeks ago


    Sydney, Australia Qantas Airways Limited Full time

    Challenge yourself with this exciting opportunity within our Workforce Planning team - Permanent Full-Time role based at our Mascot Corporate Campus - Rotating shift roster At Qantas, our strong beliefs guide the way we work, ensuring everything we do stays true to our customers and this iconic brand. We commit to respecting and trusting the people we work...


  • Sydney, Australia Toll Group Full time

    Company Description **Job Description**: - 12-month Fixed Term Contract - Location: St Kilda Rd, Melbourne or Sydney Olympic Park New opportunity for a **Change & Deployment Lead **to join our Workforce Management team, where you will manage organisational change and deployment activities and lead a staged rollout across 100+ sites. This role will suit...


  • Sydney, Australia Heinemann Full time

    For our Corporate Office located at Sydney International Airport we are looking for a Human Resources Manager. As the Human Resources Manager, you will work to strengthen Heinemann Australia’s position in the market and establish Heinemann Australia as a Great Place to Work by pro-actively partnering with our Leaders in the business and developing our...

  • Maintenance Scheduler

    4 weeks ago


    Sydney, Australia Rio Tinto Full time

    **Scheduler - Maintenance Planning** - _ Be part of a group that is safety driven and values inclusion_ - _ A role where you can play a part in uplifting improvement of work management at Boyne Smelters Limited_ - _ Work with a knowledgeable team and develop your skills_ **About the role** - Finding better ways to provide the materials the world needs._ We...


  • Sydney, Australia Australian Signals Directorate (ASD) Full time

    $77,787.84 - $122,235.61 & $118,193.92- $152,552.05 (plus 15.4% super) - Canberra - ACT, Brisbane - QLD, & Sydney - NSW **The Role** The Cyber Plans and National Response team has several vacancies for Cyber Security Advice and Assessment Analysts to conduct analysis and inform operational planning activities within our team, and throughout the...


  • Sydney, Australia Commonwealth Bank Full time

    **Creative Content Specialist** **About the Team** Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes. **See yourself in our team** In...

  • Banquets Manager

    4 weeks ago


    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 23108825 **Job Category** Event Management **Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management- Pier One Sydney Harbour is Sydney’s leading lifestyle hotel, designed for experience...


  • Sydney, Australia Transdev Full time

    **Job No**:Ad-3096 **Work Type**:Full Time **Location**:Sydney **Categories**:Drivers & Operations **Network Planning & Scheduling Officer** We have an exciting position for the right incumbent to join as a Network Planning & Scheduling Officer. This position will be a part of the Network Planning team in planning an integrated multi-modal network,...


  • North Sydney, Australia Pacific National Full time

    Permanent and Max Term (6 Months) opportunity - Monday to Friday office hours, North Sydney location - Leverage your Resource, Asset or Maintenance Scheduling background and support our haulage services **_ Pacific National is committed to diversity in our workforce and encourages women and Aboriginal and Torres Strait Islander people to apply._** **About...


  • Sydney, Australia Cuscal Limited Full time

    Job DescriptionOur client’s success is our success. And you make it happen! Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through innovative technology...


  • Sydney, Australia Category 5 Labour Management Full time

    Cat 5 Rail is an Australian owned success story, a leading provider of full-service railway infrastructure, delivering multi-discipline rail projects from design and engineering, construction and maintenance across Australis and New Zealand.    It’s an exciting time at Cat5 Rail in NSW as we are growing and expanding across the state. We have an...

  • Head of Beverages

    7 days ago


    Sydney, Australia Carnival Full time

    We are excited to announce, P&O Australia is hiring! An exciting new role for an experienced Head of Beverage has been created to join our P&O Australia team based in our office in Chatswood, Sydney. Reporting into the Director of Food & Beverage and Product Development, your primary purpose is to support the shipboard bar and restaurant team to achieve the...

  • Territory Manager

    4 weeks ago


    Sydney, Australia Colgate-Palmolive Full time

    No Relocation Assistance Offered# 159493 - Sydney, New South Wales, Australia Who We AreColgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and...

  • Territory Manager

    4 weeks ago


    Sydney, Australia Colgate-Palmolive Company Full time

    No Relocation Assistance Offered# 159492 - Sydney, New South Wales, AustraliaWho We AreColgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and...

  • Territory Manager

    1 month ago


    Sydney, Australia Colgate-Palmolive Company Full time

    No Relocation Assistance Offered # 159492 - Sydney, New South Wales, AustraliaWho We Are Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries...