Human Resources Analyst

2 weeks ago

Melbourne, Australia LifeWorks Full time

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

HR Analyst

Human Resources

Melbourne, Australia

Full Time
- Play a key role in setting up and maintaining the LifeWorks HRIS (Workday)
- First contact and resolution for Human Resources and HRIS queries
- Validate requests for workforce changes to employment law standards and internal policy and procedural requirements ensuring compliance. Maintain data integrity through timely and accurate audits and governance of workforce changes.
- Provide ongoing advice, guidance, solutions and communication to the business and wider Human Resources team on HRIS matters including policies, procedures, admin and system updates
- Central HRIS liaison point between the business, software vendor and Human Resources regarding integrations, system change requests requirements, licencing agreements and system development
- Execute data migration and data cleansing for HRIS
- Provide training and guidance to People Managers on their workforce changes.
- Initiate and create relevant documentation in support of employee lifecycle changes
- Maintain employee electronic files, ensuring confidentiality of information
- Timely and efficient completion of administrative tasks, supporting managers and the Human Resources team
- Support day to day, routine transactions and operational requirements within Workday. Including entering transactions, auditing/reviewing transactions and uploading via a standard template.
- Maintain data related to location, organizational and supervisory hierarchies.
- Support the implementation and use of new Workday features, including creating and executing test cases and communicating testing results.
- Be a Workday operational expert and Second Tier support for escalated issues.
- Support process enhancements by identifying trends and training opportunities, with an eye for streamlining processes and minimizing errors.
- Troubleshoot and correct workday transactions when needed.
- Represent the Center of Excellence on various projects and enhancements related to Workday and other software.

Projects
- Support with the integration of acquisitions and international entities on to Human Resources Systems
- Participate in audits as required including PCI DSS and ISO27001

Customer
- Provide eptional customer service to internal and external customers within company guidelines
- Adhere to SLAs and regulatory obligations
- Ensure that all confidential information is handled in accordance with company protocols and procedures

Communication
- Ensure all contact and interaction is of the highest standard (written/phone/face to face)
- Communicate clearly and appropriately to all stakeholders

Skills & Qualifications
- Minimum of two years experience in Human Resources or related field and one year in client service-oriented role
- Previous experience with Workday or other HRIS system
- Knowledge of human resource practices and employment law
- Exceptional interpersonal skills, client focus and service orientation
- Working knowledge of Excel
- Strong organizational skills and attention to detail

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

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