Consumer Connect Banker

2 months ago

Greater Adelaide SA, Australia Westpac Banking Corporation Full time

Consumer Connect Banker
- **Launch your career at Westpac**: Multiple full-time, permanent roles based in Bedford Park.
- **No banking experience? No worries**: We welcome customer service superstars from all walks of life.
- **Level up your skills and career**: Get expert training, development opportunities, and flexible work options after 12 months.

**The Team**
Virtual Banking are the customer service specialists of the Westpac Group, providing the best service over the phone, to millions of our customers every year. Our aim is to provide a seamless banking experience for our customer, with a goal of being one of the world's best contact centres.

Watch this video to learn more about the team Click here to watch a video to learn more about the role

**How will I help?**

As a Consumer Connect Banker, you'll be the friendly voice guiding our customers through their banking journey. You'll handle a variety of customer inquiries, from simple account balances to complex product-related issues. Your exceptional communication skills will be essential as you build rapport and resolve customer concerns efficiently.

**Key responsibilities include**:

- Providing top-notch customer service through inbound calls
- Resolving customer inquiries accurately and promptly
- Promoting Westpac products and services
- Contributing to a positive customer experience

**This role operates on a rotating roster with the hours between 7:30AM - 7:30PM Monday to Friday and 08:30AM - 17:30 Saturday (SA Time)**

**What's in it for me?**

You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**

We're seeking enthusiastic individuals with a passion for helping others. You'll need strong communication and problem-solving skills to excel in this role. Previous customer service experience is a plus, but not essential.

**Key requirements**:

- Exceptional customer service skills
- Strong communication and interpersonal abilities
- Ability to multitask and prioritize effectively
- A positive and can-do attitude

As well as job flexibility and the financial benefits for being part of the Westpac team (like banking, wealth and insurance offers) you'll be paid fairly, and trained so your career can grow as you do. You'll also be encouraged to take part in our fun community projects as a paid volunteer. Other benefits include but are not limited to:

- Opportunity to work overtime. Penalty rates will apply
- Full training provided from day one to ensure your success in the role
- Flexibility to work from home 3 days a week post training
- We will be investing a wealth of time and resources in your learning. RG146 national accreditation will be provided
- Incremental salary increases will be applied as you progress through the training journey

**What is it like to work there?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I apply?**

Start here. Just click on the **APPLY** or button.

**Do you need reasonable adjustments during the recruitment process?**

Job ID 300002299155286

  • Consumer Connect Banker

    4 months ago

    Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Consumer Connect Banker - **Launch your career at Westpac**: Multiple full-time, permanent roles based in Bedford Park. - **No banking experience? No worries**: We welcome customer service superstars from all walks of life. - **Level up your skills and career**: Get expert training, development opportunities, and flexible work options after 12 months. **The...

  • Consumer Connect Banker

    2 days ago

    Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Consumer Connect Banker - **Launch your career at Westpac**: Multiple full-time, permanent roles based in Bedford Park. - **No banking experience? No worries**: We welcome customer service superstars from all walks of life. - **Level up your skills and career**: Get expert training, development opportunities, and flexible work options after 12 months. **The...

  • Consumer Connect Banker

    4 days ago

    Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Consumer Connect Banker Deliver exceptional customer service and support Westpac customers with their banking needs. Resolve inquiries efficiently, promote products, and contribute to a positive customer experience. - Multiple full time, permanent roles onsite in Lockleys commencing **14th February 2025**: - Entry level opportunity, open to a variety of...

  • Consumer Connect Banker

    3 days ago

    Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Consumer Connect Banker Deliver exceptional customer service and support Westpac customers with their banking needs. Resolve inquiries efficiently, promote products, and contribute to a positive customer experience. - Multiple full time, permanent roles onsite in Lockleys commencing **28th March**: - Entry level opportunity, open to a variety of customer...

  • Business Banker, Adelaide Metro

    2 weeks ago

    Greater Adelaide SA, Australia Commonwealth Bank of Australia Full time

    Business Banker, Adelaide Metro - **You are an experienced commercial lending Business Banker**: - **We are a collaborative Small Business Banking team at CBA**: - **Together we will work towards becoming the #1 Business Bank**: - **Adelaide Metro location** **See yourself in our team**: The CommBank Small Business Banking team have a passion for helping...

  • Personal Banker

    4 months ago

    Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Personal Banker - **Permanent full-time opportunity available at our West Lakes branch!**: - **Support our customers in the moments that matter most**: - **Get things happening for our customers - and your career**: - **Bring your high-performer energy to a fast-paced environment where every day is an opportunity to excel!** Westpac Group offers a range...

  • Personal Banker Glenelg Sa

    3 months ago

    Greater Adelaide SA, Australia Bendigo and Adelaide Bank Full time

    Personal Banker | Glenelg | SA **Do more, dream more, become more. Welcome to Bendigo.** **About you** You're looking for a job where you get to make a real impact in your customers lives and the community. You analyse their situation to deliver solutions that help them thrive. You're adaptable, can move quickly between tasks, and even locations, on a...

  • Personal Banker Adelaide Sa

    4 months ago

    Greater Adelaide SA, Australia Bendigo and Adelaide Bank Full time

    Personal Banker | Adelaide | SA **Do more, dream more, become more. Welcome to Bendigo.** **About you** You're looking for a job where you get to make a real impact in your customers lives and the community. You analyse their situation to deliver solutions that help them thrive. You're adaptable, can move quickly between tasks, and even locations, on a...

  • Personal Banker Norwood Sa

    6 months ago

    Greater Adelaide SA, Australia Bendigo and Adelaide Bank Full time

    Personal Banker | Norwood | SA **Do more, dream more, become more. Welcome to Bendigo.** **About you** You're looking for a job where you get to make a real impact in your customers lives and the community. You analyse their situation to deliver solutions that help them thrive. You're adaptable, can move quickly between tasks, and even locations, on a...

  • Indigenous Call Centre Banker

    4 months ago

    Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Indigenous Call Centre Banker - Team dedicated to support our Indigenous Community Customers! - Based in Bedford Park, starting November 2024 - Full time paid training provided, multiple permanent positions **How will I help?** Through our dedicated phone-based business, you will be part of a team of community minded bankers who make a difference to our...

  • Personal Banker

    3 months ago

    Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Personal Banker - Glenelg - **Permanent, full-time opportunity available at our Glenelg branch!**: - **Support our customers in the moments that matter most**: - **Get things happening for our customers - and your career!**: - **Bring your high-performer energy to a fast-paced environment where every day is an opportunity to excel!** Westpac Group offers...

  • Personal Banker Adelaide Sa

    4 months ago

    Greater Adelaide SA, Australia Bendigo & Adelaide Bank Full time

    **Do more, dream more, become more. Welcome to Bendigo.** **About you** You’re looking for a job where you get to make a real impact in your customers lives and the community. You analyse their situation to deliver solutions that help them thrive. You’re adaptable, can move quickly between tasks, and even locations, on a regular basis. You get fired up...

  • Personal Banker Glenelg Sa

    3 months ago

    Greater Adelaide SA, Australia Bendigo & Adelaide Bank Full time

    **Do more, dream more, become more. Welcome to Bendigo.** **About you** You’re looking for a job where you get to make a real impact in your customers lives and the community. You analyse their situation to deliver solutions that help them thrive. You’re adaptable, can move quickly between tasks, and even locations, on a regular basis. You get fired up...

  • Personal Banker Community Bank Elizabeth Sa

    3 months ago

    Greater Adelaide SA, Australia Bendigo and Adelaide Bank Full time

    Personal Banker | Community Bank Elizabeth | SA **Do more, dream more, become more. Welcome to Bendigo.** **About us** We're big enough to offer you every opportunity, but not so big that we lose the community feel that we're famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. Join us in walking...

  • Personal Banker Norwood Sa

    6 months ago

    Greater Adelaide SA, Australia Bendigo & Adelaide Bank Full time

    **Do more, dream more, become more. Welcome to Bendigo.** **About you** You’re looking for a job where you get to make a real impact in your customers lives and the community. You analyse their situation to deliver solutions that help them thrive. You’re adaptable, can move quickly between tasks, and even locations, on a regular basis. You get fired up...

  • Personal Banker Community Bank Port Lincoln Sa

    2 months ago

    Greater Adelaide SA, Australia Bendigo and Adelaide Bank Full time

    Personal Banker | Community Bank Port Lincoln | SA **Do more, dream more, become more. Welcome to Bendigo.** **About us** We're big enough to offer you every opportunity, but not so big that we lose the community feel that we're famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. Join us in walking...

  • Personal Banker Community Bank Aldinga Sa

    3 months ago

    Greater Adelaide SA, Australia Bendigo and Adelaide Bank Full time

    Personal Banker | Community Bank Aldinga | SA **Do more, dream more, become more. Welcome to Bendigo.** **About us** We're big enough to offer you every opportunity, but not so big that we lose the community feel that we're famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. Join us in walking the...

  • Personal Banker, Adelaide Sa

    3 weeks ago

    Greater Adelaide SA, Australia ANZ Banking Group Full time

    **Job Title**: Personal Banker, Adelaide SA - Suncorp Bank **Req ID**: 82521 **Department**: SB Specialty **Division**: Suncorp Bank **Location**: Adelaide About Us About the Role As a Personal Banker in our Branch, you’ll play a key role in helping provide outstanding levels of sales and service to our customers within our customer channels at Suncorp...

  • Small Business Banker

    7 months ago

    Adelaide Region SA, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: SA- Adelaide inner - **You’ll be part of a collaborative & high performing team**: - **Help deepen relationships and achieve stronger customer advocacy**: - **You have access to market leading policies and products to support small business customers bring their business ideas to life** **Your new role as...

  • Small Business Banker

    6 months ago

    Adelaide, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: SA- Adelaide inner, SA- South East region At NAB we believe; banking involves a trusted bond between banker and our customer. As a Small Business Banker, you will play an important role in retaining and growing a portfolio of existing small business customers in conjunction with acquiring new business through...