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Personal Banker, Adelaide Sa

1 month ago

Greater Adelaide SA, Australia ANZ Banking Group Full time

**Job Title**: Personal Banker, Adelaide SA - Suncorp Bank
**Req ID**: 82521
**Department**: SB Specialty
**Division**: Suncorp Bank
**Location**: Adelaide
About Us
About the Role
As a Personal Banker in our Branch, you’ll play a key role in helping provide outstanding levels of sales and service to our customers within our customer channels at Suncorp Bank.
In this role, you will interact with customers in line with our connect conversation framework, ensuring all interactions are conducted with the customer’s best interests at heart. These interactions could occur within any banking customer channel at Suncorp Bank.
**Role Type**: Permanent, part-time roles - 2x vacancies
**Role Location**: 25 Grenfell Street, Adelaide SA 5000
**Work Hours**: 2x vacancies: 17.5 hours/week & 20 hours/week
- 17.5 hour schedule (with breaks in between): Wednesday & Thursday: 8:30 AM - 2:00 PM; Friday: 8:30 AM - 3:30 PM
- 20 hour schedule: Monday - Friday: 8:30 AM - 12:30 PM
- Note: All training required will be full time (first 3 months)

What will your day look like?
**As a Personal Banker, you will**:
Understand role requirements, achieve quality and timely outcomes, and strive to do better
Deliver on commitments being genuine and direct and ensuring fair outcomes for all
Work through challenges and raise risks to achieve results
Listen to customers, speaking up on their behalf and take action to deliver the right outcome
Find different ways to perform work and identify new solutions
Adapt to change, willing to pivot around business needs and learn from experiences
Assist others, share knowledge and strengths, taking ownership of team goals
Invite different views and experiences to create diverse perspectives
Engage with the team, celebrating the success of others and ensuring the safety and wellbeing of all
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Able to develop and maintain relationships with peers in the region, to ensure effective support and service delivery
Able to build and maintain relationships with region staff and key business stakeholders to effectively support them in implementing sales, service, operational, process, and credit quality initiatives, and in the identification of continuous improvement and adherence to processes and requirements
Able to develop and maintain relationships with community and business contacts to maximise financial services opportunities
Demonstrated experience in a retail customer sales & service environment
A history of providing outstanding customer service in current or previous roles
Banking experience desirable, but not mandatory
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you’ll be doing work that really matters. That’s because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members’ wellbeing is a top priority and we know it’s the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Job Posting End Date
17/12/2024, 11.59pm, (Melbourne Australia)