IT Service Operations Specialist

2 weeks ago


Melbourne City Centre, Australia Department of Premier & Cabinet Full time

The Department of Government Services (DGS) was established on 1 January 2023 to improve Victorian's experience of doing business and interacting with the government.
DGS brings together Digital Victoria, Service Victoria, Local Government Victoria, Consumer Affairs Victoria, the grant program centre and consolidates procurement policy as well as the Working with Children Checks and Births, Deaths and Marriages. Oversight of Cenitex and the Public Record Office Victoria.
The Victorian Centre for Data Insights (VCDI) within Digital Victoria has a whole-of-government role in leading the transformation of the VPS through data driven insights. VCDI has an opportunity in the role of IT Service Operations Specialist.
This role sits at the centre of data, platform and reporting and analytics. This role is responsible for the day-to-day operation and user support of the VCDI data platforms and products, including activities such as:

- representing the VCDI customer as products are developed
- supporting VCDI data and analytics IT services
- managing data pipeline errors or service impacting incidents
- resolving VCDI related service requests.

About You
- experience providing a user/customer centric focus and service excellence
- excellent communication skills with technical and non-technical audiences, both verbally and in wide ranging written communication
- experience in IT operations, data and analytics and business intelligence
- ITILv3 or ITILv4 knowledge.

The closing date for this position is 25 April 2023.
This position is only open to applicants with relevant rights to work in Australia.

**How to apply**:

- a resume
- a cover letter which addresses the key selection criteria (within three pages)

Other relevant information
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Mandatory Vaccination policy which requires all DGS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes (unless an exception applies).
To be able to meet the COVID-19 Mandatory Vaccination requirements and for the department to meet its obligations under the OH&S Act, the department will request employees provide their vaccination information (including 3rd dose / booster) or evidence of an exemption throughout the recruitment process.
Inability to provide this may impact your subsequent employment to the department.
DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including Aboriginal and Torres Strait Islander peoples and people with disabilities. All roles at DPC can be worked flexibly, however it may differ from role to role.



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