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El1 Ict Service Delivery, Contracts and Vendor

2 months ago

Sydney, Australia Comcare Full time

**Overview of the Team**

The Technology and Information Management team maintain Comcare’s Information, Communication and Technology (ICT) infrastructure and provide strategic leadership, governance, solutions and advice for the effective management of information.

The ICT Sourcing Team is a part of the ICT Operations Team, which is under the larger Technology and Information Management (TAIM) team. They are responsible for managing ICT sourcing, contract management, business engagement, and project management functions within TAIM. There is a dedicated team members that sources ICT goods and services, this role is solely focused on the delivery of the procurement outcomes via contract and service management frameworks.

**Overview of the Role**

The ICT Service Delivery, Vendor and Contract Manager is responsible for managing the relationship between internal stakeholders and external ICT service providers. The role ensures that contracts are aligned with Comcare’s strategic objectives and deliver cost efficient solutions.

The role will monitor the performance, compliance, and risk of vendors, and resolve any issues or disputes that may arise. They will ensure that performance standards are aligned with internal business needs and expectations.

The responsibilities of this position include providing strategic advice on ICT procurement and contract management issues, developing and maintaining Comcare’s ICT vendor and contract management framework, establishing and maintaining effective communication and collaboration with vendors, internal teams, and stakeholders, and managing the vendor risk management and compliance processes.

This position will establish close working relationships with the Technology and Information Management Leadership Team and key stakeholders in the Property, Security, and Procurement team. The position will provide guidance to junior members of the ICT Sourcing Team, though it will not have a direct reporting line.

**Qualifications and Experience**

Mandatory:

- Tertiary degree and/or equivalent to the qualification in ICT sourcing, service delivery, and/or ICT business engagement and/or 5 years’ experience.

Desirable:

- Bachelor’s degree in Information Technology, Computer Science or a related field.
- 5 years’ experience in a government or public sector environment.

**Eligibility and Specific Conditions of Employment**
- Australian citizenship.
- Character clearance (Australian Criminal History Check).
- Employee Health Declaration.
- Six months probationary period for new engagements.

**How to apply**

**Please review the Job Information Pack below and provide a statement of claims **with your responses outlining what you could bring to this position including your skills, experience and knowledge relevant to the job specific capabilities and role (maximum 2 pages).