Junior Workforce Planner

Hello and Kia Ora

**Start your game...**
At Entain, as the customer is at the centre of everything we do. We are looking for a **Junior Workforce Planner **to join our dynamic Client Services team to ensure our Client Services departments are fully equipped to meet forecasted service level requirements. Your role will be key in optimizing resources and providing regular updates on contact centre workforce performance.

**Where and how you can work**
This role is located in Brisbane, Australia (HQ). At Entain AUS & NZ, we value a flexible work environment and support a hybrid working model (the ability to work from home), ensuring work-life balance and individual preferences.

**Your day-to-day...**
- Coordinate the rostering of Client Services/betting employees to ensure an optimal level of resourcing.
- Updating and maintaining accurate schedule data is a crucial responsibility of this role. You will be responsible for consistently monitoring and making necessary adjustments to ensure that all schedule information is up-to-date.
- Monitor workforce management systems and enhance reporting capabilities to deliver analysis on occupancy levels and service levels.
- Analyze operator statistics, interpret data, and compile accurate reports to provide insights and recommendations for improving operational efficiency and performance.
- Contribute to the development of policies, procedures, and training materials.
- Working collaboratively with key stakeholders to understand the needs of the business and the impact of rostering/scheduling.
- Assist in maintaining long-term forecasting planning to ensure correct recruitment plans are in place to meet business requirements

**What you'll bring...**
- Ability to thrive in a fast-paced environment, demonstrating adaptability and resilience.
- Ability to collaborate effectively within a team and contribute to a positive work culture.
- Proficiency in using relevant tools and technology for Workforce Planning
- Ability to consistently meet deadlines and effectively manage time to maximize productivity and efficiency.

**Entain Lifestyle...**
- Genuinely flexible work arrangements - we aim to be in the office two days a week, but we want you to work the way that best suits you and your life.
- Free onsite barista and fully stocked fridge and pantry for breakfast and lunch.
- Indulge in a range of wellness benefits through our wellness calendar, including, subsidized gym memberships and other paid-for services.
- Take advantage of **6-weeks of Annual Leave.**:

- A wealth of learning and development opportunities, empowering you to broaden your expertise and professional growth.
- Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.
- We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events.

**Who are we?**

At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella - our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more.

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.
- As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference._