Level 3 Helpdesk

3 weeks ago


Brisbane, Australia Empire Careers Full time

Contact Name : Ben Croft

Contact Phone : 07 3231 1217

Location : Brisbane

Job Type : Fixed Term/ Temp

Job Salary : $90000 - $120000 per annum

**Government Contract opportunity | level 3 Helpdesk Technician | Rate $68.87 + Super Per Hour**

Are you an experienced and highly skilled
**Level 3 Helpdesk Analyst** looking for a rewarding opportunity in the public sector? Join our esteemed government client as a Level 3 Helpdesk Analyst and contribute to the efficient and effective delivery of ICT support services.

**Responsibilities**:

- Manage and lead the operation of a service centre team engaged in first point of contact ICT Support Services
- Report, document, and provide recommendations regarding resource capacity, capability, and planning
- Provide guidance, advice, and direction to meet and maintain defined service levels
- Install and configure ICT hardware and software
- Coordinate the delivery of client-focused ICT support, including incident management, problem resolution, user access, and training services
- Develop and implement contemporary service delivery processes to enhance the quality of help desk, desktop support, and user access

**Requirements**:

- Proven experience in a Level 3 Helpdesk Analyst role, preferably in a government or public sector environment
- Excellent problem-solving skills and ability to troubleshoot complex technical issues
- Proficiency in installing and configuring hardware and software components
- Ability to lead and manage a team, ensuring defined service levels are met
- Strong communication and interpersonal skills to provide guidance and direction to end-users
- Familiarity with incident management and problem resolution processes
- Ability to develop and implement service delivery processes to improve help desk and desktop support


  • Helpdesk Officer

    1 month ago


    Brisbane, Australia Hudson Full time

    Job Title: Helpdesk Officer Location: Brisbane or Gold Coast Job Type: Full-Time (2-Month Contract) with chance of extension Experience: Minimum 4 years in Helpdesk SupportAbout Us: Our client is a dynamic company dedicated to providing exceptional products to their clients. We are currently seeking a skilled and experienced Helpdesk Officer to join the...


  • Brisbane, Australia Exclaim IT Pty Ltd Full time

    **Hourly rate on offer!**: - Flexible working arrangements - Long term opportunity - Brisbane location **Location**:Brisbane, Queensland 4000 - Australia **Work type**:Contract **Date Posted**:30 October, 2023 **Reference**:#16122 **About the role**.**: A rewarding opportunity for a Level 1 Helpdesk Support Officer that provides an initial point of...


  • Brisbane Northern Suburbs, Australia The Creche and Kindergarten Association Full time

    **Salary $60,000 - $70,000**: - **Salary Sacrifice Available**: - **2 Days Work from Home**: - **Monthly RDO**: - **Flexible Start and Finish Times** **Where Every Child Flourishes** We are Queensland’s biggest childcare and kindergarten provider with nearly 350 early services located across our sunny state. We strive to encourage a love of learning...

  • Hiq Adviser

    1 month ago


    Brisbane, Australia Queensland University of Technology Full time

    Casual - Gardens Point (hybrid option available) **Who are we looking for?** Queensland University of Technology (QUT) is seeking a HiQ Adviser (3 positions) to join HiQ, Student Services and Wellbeing, Administrative Division. These positions are for the IT Helpdesk where student and staff enquiries are responded to. Experience in IT or a Helpdesk would...

  • Helpdesk Consultant

    1 month ago


    Brisbane, Australia LEAP Legal Software Full time

    **_Are you a Junior Lawyer, Paralegal or Legal Secretary looking for a new challenge where your skills and experience are highly valuable? Are you an Accountant looking for an exciting new challenge or a change of career?_** **_ If so, this may be the role for you!_** **Work for a Culture that values its Employees.** We are looking for Superstars that...


  • Brisbane, Australia Starling Services Full time

    **_Dental Assistant Level 3 _**_- QLD - Brisbane_** **_ Job Type - Casual _**_Ongoing Employment_** **_ Regional, Rural, and Remote Deployments_** The footprints of Starling Services are spread among all segments of the industries - Logistics, Facility Management, Education, Information Technologies, Telecom, FMCG, etc. It is guided, advised, and...

  • IT Helpdesk Assistant

    1 month ago


    Brisbane, Australia Turner & Townsend Full time

    Company Description Are you interested in working on some of the world’s most exciting projects, with some of the world’s leading businesses? At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous...


  • Brisbane, Australia Next Level Consulting Solutions Full time

    Do you want to be looked after? - Do you want a hassle free employer? - Do you want an employer who will listen to you? **Skilled Labourers and Operators - Civil and Construction** We are working on behalf of multiple civil contractors across Brisbane looking for skilled civil workers, there's roles vary and we will likely have a role to match your skill...


  • Brisbane, Australia Next Level Consulting Solutions Full time

    Next level consulting is an agency that takes pride in looking after our workers, we are available 24/7 and always happy to help how ever we can. Over the past 6 months we have started working with multiple company's that are working in the mining infrastructure and production space **Locations**: Rocky, Mackay, Gladstone, Dalby, Chinchilla and...

  • Building Surveyor

    4 weeks ago


    Brisbane, Australia Frontline Recruitment Full time

    **About the company** This is an exciting opportunity for an experienced **Building Surveyor **to join a rapidly growing organisation who services segments and a strong client base across **Brisbane! **The growth of the business is exponential with lots of exciting projects coming up. As a leader in building certification since 2000, this business has...

  • Payroll Manager

    4 weeks ago


    Brisbane, Australia Australian Payroll Association Full time

    Perm or 12 month Contract - 1800 employees Payroll Metrics experience essential - South Brisbane - Onsite Parking - flex working - Lead a team of 2, High functioning, friendly and responsive team Join one of Queensland’s largest retirement communities and aged care residences providers. With 15 Age care sites and 9 retirement living communities, they...

  • IT Support Team

    1 month ago


    Brisbane, Australia Hudson Australia Full time

    **Opportunity to work as an it Support Officer, Level 1 Helpdesk role in a corporate environment in Educational services firm** - Monday to Friday 8.30am or 9.00am - 4.30pm /5.00pm with 1 hour lunch break (start time negotiable) - Leave entitlements - Unlimited working rights accepted - Role will be 100% office based but may require you to be across 2...

  • Aps Level 4

    4 hours ago


    Brisbane, Australia National Health Funding Body Full time

    **Job Reference Number **23-PCPDIV-19554 **Classification **APS Level 4 **Job Title **Ministerial and Parliamentary Officers **Division **People Communications and Parliamentary Division **Branch **Ministerial and Parliamentary Services Branch **Section **Multiple Sections **Applications open date **14 August 2023 **Applications closing date **28 August...

  • IT Support Officer

    1 month ago


    Brisbane, Australia Robert Half Full time

    Join a well-established, growing, internal IT team that provides excellent training and development, WFH flex. The perfect next step in your career! **The Company** *** Robert Half Technology are working alongside a fast-growing organization that is looking to expand their IT team. As a result, they are looking for an IT Support Officer to Join the...


  • Brisbane, Australia u&u Recruitment Partners Full time

    This national private sector client has an immediate need for a highly skilled and experienced Service Desk Team Lead to join them on a permanent basis. This is an exciting time for the business as they have recently completed a business transformation program and integration of new core business platforms. You will be leading a small, yet close knit team...


  • Brisbane, Australia Education Full time

    About the School Seville Road State School is a small school providing a safe, supportive community; celebrating every child's diversity and successes. Our students become courageous, creative and compassionate global citizens. Many cultures are represented in our school community. The harmonious way in which we learn, work and play is embraced as a model...

  • IT Consultant

    1 month ago


    Brisbane, Australia New Age Solutions Full time

    **IT Consultant / Level 2 Help Desk Technician - Brisbane Southside** Our company has been in operation for over 25 years and prides itself on delivering exceptional IT managed services to clients Australia wide. We are looking for a Level 2 Helpdesk Technician, to join our friendly and dynamic team. - **What we can offer**_ - Exposure to management of...


  • Brisbane, Australia Accurate Recruitment Full time

    Full Time Brisbane,Queensland,australia Posted 3 hours ago Accurate Recruitment Fantastic Opportunity to Enter the Recruitment Industry Accurate Recruitment requires the services of an Entry Level Recruitment Consultant who is enthusiastic about learning and having a career in the Labour Hire/ Recruitment Industry. The individual we seek must be willing...


  • Brisbane, Australia Rex Technologies Full time

    **Roles & responsibilities**: Desktop Technician will provide day to day local Required Technical Skills - Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bit locker, Network Printers, Networking, Installations & Troubleshooting. **Functions include**: - Windows 10-11, Microsoft Active...


  • Brisbane, Australia Dare Legal Recruitment Full time

    Level 2 Help Desk Officer, with MSP expereince essential. - Brisbane CBD based, with flexible work from home days. - Onsite visits with a car provided as needed. **The Opportunity** Our client is in search of an experienced Level 2 Help Desk Officer with a background in Managed Service Provider (MSP) environments to join their team. In this role, you'll be...