Client Liaison/intake Officer

7 days ago

Sunbury, Australia True Hands Full time

True Hands Home Care and Disability services is seeking to employ a bright, bubbly, competent and organized In-Home Client Liaison/Intake officer for our new Sunbury Office.

**About You**:
This role is ideal for someone that loves to give people a great experience at every contact point. Someone that is looking to work for a progressive company. who would like to use their customer service skills to assist clients to navigate their way through in-home aged care services and disability services.

This is a client-faced position focused on customer service and the delivery of support services to clients. The position is for 3 days per week initially (preferred: Mon, Wednesday and Fridays) and is a casual position with reliable hours.

**Responsibilities**:

- Engage with clients to complete the onboarding process including assessing available funding, completing Service Agreements and other required paperwork.
- Excellent customer service, always seeking new ways to engage and provide exceptional customer service
- Maintain excellent record-keeping of all client records, calls, feedback and enquiries
- Liaise with other referring agents including referrals direct from clients/carers or guardians, support coordinators and other businesses maintaining strong relationships and always working to find solutions to often complex administrative issues.
- Developing and maintaining positive, respectful, and supportive relationships with clients and key stakeholders
- Rostering staff for clients and maintaining those rosters.
- Manage any feedback from clients/ guardians, taking appropriate action as required to achieve a positive outcome.
- Using your skills to create documents and reports, and record and analyse data relevant to service delivery.
- Always ensure organisational compliance, in-line with industry and organisational policies and procedures.

**To be successful in this role you will have**:

- Customer service skills demonstrated by experience
- Excellent problem-solving and initiative, the ability to be flexible in thinking
- Strong communication skills, both oral and written
- Good listening skills and the ability to build meaningful relationships with clients.
- Experience in coordinating people and responding appropriately
- Ability to effectively manage client and stakeholder expectations
- High-level report writing skills
- Client Database Systems experience

**Mandatory Qualifications for this role**:

- NDIS Worker Screening Clearance
- Current Driver’s Licence
- Working with Children check
- Current police check

**Job Type**: Casual

**Salary**: $31.33 - $33.00 per hour

**Benefits**:

- Company car

Schedule:

- 8 hour shift

Supplemental pay types:

- Penalty rates
- Performance bonus

Ability to commute/relocate:

- Sunbury, VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

  • Medical Receptionist/ Client Services Officer

    3 weeks ago

    Sunbury, Australia Sunbury Physiotherapy Full time

    Wanting a rewarding career progression? A not to be missed opportunity exists for a, motivated medical receptionist/ client service officer to join the friendly team at Sunbury Physiotherapy. Sunbury Physiotherapy exists "To empower our community to live their best life by optimising health and performance". We are passionate about delivering quality...

  • Medical Receptionist/ Client Services Officer

    2 weeks ago

    Sunbury, Victoria, Australia Sunbury Physiotherapy Full time

    Wanting a rewarding career progression? A not to be missed opportunity exists for a, motivated medical receptionist/ client service officer to join the friendly team at Sunbury Physiotherapy.Sunbury Physiotherapy exists "To empower our community to live their best life by optimising health and performance". We are passionate about delivering quality...

  • Facility and Administration Officer

    3 weeks ago

    Sunbury, Australia Hume City Council Full time

    ** Permanent Full-time**: - **$73,776.74 per annum plus Superannuation**: - ** Join the City Lifestyle team.** Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible. To provide high level general...

  • Transition to Work

    7 days ago

    Sunbury, Australia Westgate Community Initiatives Group Inc. Full time

    **Multiple Positions Available in Northwest Melbourne.** - **Are you 17-to-24-years old and seeking work?**: - **Do you live in the Melbourne's northwest suburbs (Broadmeadows, Craigieburn, Sunbury)**: - **Interested in positions in hospitality, construction, childcare, administration?** WCIG’s Transition to Work (TtW) service has multiple positions...

  • Facility and Administration Officer

    2 weeks ago

    Sunbury, Victoria, Australia Hume City Council Full time

    Permanent Full-time:- $73,776.74 per annum plus Superannuation:- Join the City Lifestyle team.Hume City Council is one of Australia's fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.To provide high level general office administration...

  • Transition to Work

    2 weeks ago

    Sunbury, Victoria, Australia Westgate Community Initiatives Group Inc. Full time

    Multiple Positions Available in Northwest Melbourne.- Are you 17-to-24-years old and seeking work?:Do you live in the Melbourne's northwest suburbs (Broadmeadows, Craigieburn, Sunbury):- Interested in positions in hospitality, construction, childcare, administration?WCIG's Transition to Work (TtW) service has multiple positions ready to be filled immediately...

  • Home Support Officer

    3 weeks ago

    Sunbury, Australia Calvary Full time

    Home Support Officer - Calvary Aged Care Progress with purpose at one of Australia’s largest health care providers Salary packaging, benefits and professional development in a supportive team environment Permanent Full-Time Position (6 Month Contract - Maternity Leave Cover) About the role The Home Support Officer position at Calvary Goonawarra is a...

  • Leisure & Activities Officer

    2 weeks ago

    Sunbury, Australia Calvary Full time

    Leisure and Activities Officer - Calvary Aged Care Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Rewarding work that makes a difference in the lives of seniors Flexible work schedule in a great location - Sunbury Vic!! About...

  • Ict Support Officer

    3 weeks ago

    Sunbury, Australia Schools (Government) Full time

    Location: North West Region | Sunbury Job type: Full time / From 29/01/2024 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 1365109 **Selection Criteria**: SC1 Demonstrated experience and skills in coordinating a specific education support function. SC2: Demonstrated problem solving...

  • Dental Administrator

    2 months ago

    Sunbury, Australia Dental House Group Full time

    A dental practice administrator must be able to communicate with patients and dentists, manage an office, oversee personnel, and perhaps even take responsibility for minor patient care. In the office and over the phone, they deal directly with patients to ensure they have a pleasant and successful office visit. They must also retrieve patient records for the...

  • Dental Administrator

    2 weeks ago

    Sunbury, Victoria, Australia Dental House Group Full time

    A dental practice administrator must be able to communicate with patients and dentists, manage an office, oversee personnel, and perhaps even take responsibility for minor patient care. In the office and over the phone, they deal directly with patients to ensure they have a pleasant and successful office visit. They must also retrieve patient records for the...

  • Receptionist/administrator (30 HRs/wk)

    4 weeks ago

    Sunbury, Australia Bdo New Zealand Full time

    **31st January, 2024** **Where are we?** We are based in the beautiful city of Tairāwhiti with its sunny climate, the beach, and amenities a stone's throw away with a relaxed and laid back lifestyle. You will be based in our centrally located offices overlooking the Taruheru and Waimata Rivers. What more could you want? A great job and a supportive team?...

  • Receptionist/administrator (30 HRs/wk)

    4 weeks ago

    Sunbury, Australia Bdo New Zealand Full time

    Receptionist/Administrator (30 hrs/wk) **31st January, 2024** **Where are we?** We are based in the beautiful city of Tairāwhiti with its sunny climate, the beach, and amenities a stone's throw away with a relaxed and laid back lifestyle. You will be based in our centrally located offices overlooking the Taruheru and Waimata Rivers. What more could you...

  • Receptionist/administrator (30 HRs/wk)

    4 weeks ago

    Sunbury, Australia Bdo New Zealand Full time

    **31st January, 2024** **Where are we?** We are based in the beautiful city of Tairāwhiti with its sunny climate, the beach, and amenities a stone's throw away with a relaxed and laid back lifestyle. You will be based in our centrally located offices overlooking the Taruheru and Waimata Rivers. What more could you want? A great job and a supportive team?...

  • Receptionist/administrator (30 HRs/wk)

    4 weeks ago

    Sunbury, Australia Bdo New Zealand Full time

    Receptionist/Administrator (30 hrs/wk) **31st January, 2024** **Where are we?** We are based in the beautiful city of Tairāwhiti with its sunny climate, the beach, and amenities a stone's throw away with a relaxed and laid back lifestyle. You will be based in our centrally located offices overlooking the Taruheru and Waimata Rivers. What more could you...

  • Receptionist/administrator (30 HRs/wk)

    2 weeks ago

    Sunbury, Victoria, Australia Bdo New Zealand Full time

    31st January, 2024Where are we?We are based in the beautiful city of Tairāwhiti with its sunny climate, the beach, and amenities a stone's throw away with a relaxed and laid back lifestyle. You will be based in our centrally located offices overlooking the Taruheru and Waimata Rivers.What more could you want? A great job and a supportive team? You'd better...

  • Disability Support Workers

    4 weeks ago

    Sunbury, Australia Drake International Full time

    **_Drake Medox_** is one of the leading names in health and community care in Australia with a network of offices across the country. Our broad service offering in nursing, disability, community and allied health sees us with great roles available across a range of specialities, skill levels and qualifications.**About the Role**: - Drake Medox are seeking...

  • Disability Support Workers

    4 weeks ago

    Sunbury, Australia Drake International Full time

    **_Drake Medox_** is one of the leading names in health and community care in Australia with a network of offices across the country. Our broad service offering in nursing, disability, community and allied health sees us with great roles available across a range of specialities, skill levels and qualifications.**About the Role**: - Drake Medox are seeking...

  • Disability Support Worker

    2 weeks ago

    Sunbury, Australia Drake International Full time

    **_Drake Medox_** is one of the leading names in health and community care in Australia with a network of offices across the country. Our broad service offering in nursing, disability, community and allied health sees us with great roles available across a range of specialities, skill levels and qualifications.**About the Role**: - Drake Medox are seeking...

  • Support Worker

    4 weeks ago

    Sunbury, Australia Drake International Full time

    **_Drake Medox_** is one of the leading names in health and community care in Australia with a network of offices across the country. Our broad service offering in nursing, disability, community and allied health sees us with great roles available across a range of specialities, skill levels and qualifications. **About the Role**: - Drake Medox are seeking...