Client Safeguarding Advisor

2 weeks ago

Cannon Hill, Australia Endeavour Foundation Full time

Endeavour Foundation is one of Australia’s largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work. **_Our purpose is simple: make possibility a reality._**

**About The Role**

We have an opportunity for a Client Safeguarding Advisor to join our team. This role is suited to an experienced investigator or auditor. You will be responsible for coordinating the customer incident management process and identification of continuous improvement and learning initiatives related to the safeguarding of our clients Duties include:

- Manage investigations into significant incidents that impact clients and make recommendations for practice improvement, support complex case management and the feedback management process.
- Collaborate with clients, guardians, Service Delivery and the organisation more broadly to safeguard and improve outcomes for people with disability.
- Advocate contemporary best practice, policies and processes to manage incident investigations and client safeguarding by identifying the contributing factors and root causes of 'client harm' to plan and progress improvements to service delivery.
- Monitor and analyse customer safeguarding data across the organisation, identifying key organisational risks, trends and areas for improvement.

**About You**
- Demonstrated experience in conducting investigations.
- Cert IV in investigations/similar qualification or equivalent experience.
- Demonstrated critical thinking and problem-solving to successfully identify key risks with a solutions-based focus.
- Excellent communications skills, including verbal, documentation and reporting
- Demonstrates well developed interpersonal skills to effectively manage complex teams involved in case review.
- Experience in Human Services, health sector or investigations
- Understanding of NDIS standards and practices.

**Benefits and Perks**
- Salary Packaging Benefits Package up to **$15,900 **of your annual salary tax free, and additional **$2,650** for meal and entertainment expenses.
- Training is provided with local offices and managers.
- Employee Assistance Program.
- Discounts on Corporate Private Health Insurance Plans, whitegoods, and appliances.
- Reward and Recognition Program.

**_"We are a 2023 Circle Back Initiative Employer, and we commit to respond to every applicant."_

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