Performance Supervisor

3 weeks ago


Brisbane, Australia Star Aviation Full time

Star Aviation are Australia's most dedicated ground handling service, partnering with over 20 airlines over ten airports Australia-wide. We currently have a vacancy for a Performance Supervisor.

As the Performance Supervisor, you will be responsible for the day-to-day oversight and management of the cabin cleaning operations at the airport. This includes management of staff, performance and standards are in-line with the requirements of the respect contracts.

This role has a strong focus on the preparation, performance and service delivery of all Team Leaders, Cabin Cleaning Officers and other staff members in ensuring operations are running in a safe, systematic and efficient manner with a focus on high levels of safety, quality and procedural process. The role also requires contact with clients, senior managers with Star Aviation and other key stakeholders.

**Service Delivery and Shift Management**
- Continuously develop the performance of team members and team leaders.
- Approve timesheets for employees working during your shift.
- Undertakes briefing sessions pre and post shifts, recording relevant information.
- Understand, monitor and maintain Cabin Cleaning service performance standards.
- Represent both the Airline and Star to the highest level ensuring customer satisfaction.
- Manage Team Leaders, Cabin Cleaning Officers and other key personnel including Vehicle/truck (and any other form of GSE) drivers ensuring the required service levels are being achieved in an efficient manner.
- Management of service delivery to ensure it is in line with the company's brand values.
- Escalation point where required for problem resolution and disrupt management, from either the client or staff.
- Oversee logístical items such as deliveries, ordering, collection of goods, stock takes and management of tooling and other items used to service aircrafts through Cabin Cleaning.
- Oversee all required reporting for both internal and external customers of the business.
- Consistency in achieving KPI's relating to staff performance, safety, on-time performance, customer satisfaction and financial deliverables.
- Investigate all service discrepancies and customer complaints in a timely manner, identify problem areas and course of action required to prevent recurrence of service failures, while liaising and working closely with the Airport Manager.
- Foster an enhanced awareness with all team members for WHS and Aviation safety.
- Ensure Star Aviation’s and client Airline’s SOP’s are strictly adhered to.
- Ensure Team Leader and GSE driver training is compliant and knowledge is retained.
- Foster a harmonious team environment with the ability to resolve conflict as it arises.
- Work with the Airport Manager to ensure all team members are effectively managed through regular mentoring, conversations and reviews.
- Complete all relevant shift reports required of this position prior to end of shift.
- Identify new service opportunities with prospective Airlines.
- Assist with Cabin Cleaning Officer duties as required by changing flight schedules and operational needs.

**Workforce Planning and People Management**
- Observe, record and feedback on each team members performance to ensure they are adhering to the relevant tasks they have been assigned during their shift.
- Discuss, agree and implement performance development plans with the Airport Manager for team members where required.
- Lead by example at all times; ensure yourself and your team act in accordance Star Aviation guidelines and appropriate and professional standards.
- Provide coaching and mentoring to all staff to improve skill set and ensure a high level of service delivery.
- Ensure that there is consistent, proactive planning to achieve the right number of people being skilled and trained in the various disciplines.
- Deliver training to the relevant standards ensuring all staff are competent and confident in their roles and responsibilities.
- Responsible for the onboarding and induction of any new staff members: Team Leaders, GSE Drivers.
- Where competent and approved, deliver Airline training to staff as well as review training including On the Job Training.
- Drive a safety culture through your team, ensuring compliance with both the Airline, Airport and Star Aviation requirements.
- Identify and resolve problems/conflict at ground level.
- Uses approved forms to record relevant incidents. Submits records to HR/Safety in a timely manner.

**Management of GSE**
- Complete full safety checks at the start of each shift to ensure all team members and equipment used is compliant with required safety standards.
- Oversee to ensure the safe and secure operation of all equipment necessary to carry out the tasks.
- Ensure team members are conducting Tests of all relevant equipment for serviceability before commencement of every shift. Record results.
- Ensure reporting of equipment malfunction to the owner, and where appropriate, take action to restor


  • Supervisor

    3 months ago


    Brisbane, Australia Symbion Full time

    **- **Job no**:494779** ***: - **Business unit**: Lyppard Australia Pty Ltd, ABN 53 007 008 906** ***: - **Position location**: Lyppard - Brisbane** ***: - **Work type**:Full Time Permanent** ***: - **Location**:QLD - Brisbane***: Lyppard is a subsidiary of the EBOS Group. With almost 5,000 employees in 109 locations across Australia, New Zealand, and...

  • Supervisor

    7 months ago


    Brisbane, Australia Xenco Services Full time

    **Coal Processing Supervisor**Great opportunity** to be an integral part of **the leadership **team**Loca**ted in the **Bowen Basin **region -** **Blackwater**Above average **remuneration** package on offer** **Supervisors** with **previous** experience working in the mining & heavy industry experience wanted to join our team at Cook Colliery...

  • Site Supervisor

    6 days ago


    Brisbane, Australia Nobul Recruitment Full time

    **The Company** Our client are a well known and reputable builder who deliver nearly 200 quality homes per year. Our client specialise in medium lot construction and project homes aimed at the first, second & third home buyers market. On behalf of our client we are seeking seeking a licensed Site Supervisor who is a proven performer with an eye for detail...

  • Supervisor

    7 months ago


    Brisbane, Australia CPB Contractors Full time

    **Supervisor**: - Job ID- 1000973- Job Type- Permanent Full-time- Location- Aus - Brisbane- Categories- General Construction- Share- Applications closeCBGU JV brings together partners CPB Contractors, BAM, Ghella and UGL to deliver the Tunnels and Stations package for Brisbane’s Cross River Rail. Cross River Rail is a 10.2-kilometre rail line between...


  • Brisbane, Australia Easy Payroll Global Full time

    On behalf of our client, we are looking for an **Installation Supervisor**. As a Site Supervisor, you are entrusted and rewarded to look after our costumer´s and Company’s interests on site. You are always expected to optimize productivity at the lowest possible cost without compromising safety, quality and customer instructions / expectations. You are...

  • Grants Supervisor

    3 weeks ago


    Brisbane, Australia Kingston Human Capital Full time

    CBD location, close to public transport - Six month Government Temporary role A07 - Take part in meaningful work and make a positive impact **Ready to take the next step in your career?** Are you ready to train a high-performing Grants team? We're helping a Government entity to establish a grants portfolio to roll out a suite of grant funding. We're looking...

  • Supervisor

    5 months ago


    Brisbane, Australia Followmont Transport Pty Ltd Full time

    **Supervisor** **-** **(**MAN00000225**)** **Description** Join the growing Followmont Team as a PM Operations Supervisor in a key role that impacts the day-to-day operations at our Eagle Farm Depot. Having a significant influence over our network and our people, this Full-Time position would suit a dedicated, motivated, and driven professional that...


  • Brisbane, Australia Queensland Health Full time

    Exciting Permanent Full-time AO5 opportunity with the Finance Team It is a condition of employment for this role for the employee to be, and remain, vaccinated against COVID-19 (Health Employment Directive No. 12/21 and Queensland Health Human Resources Policy B70. **Your key responsibilities include**: - Develop a robust knowledge of the business in order...

  • Service Supervisor

    3 days ago


    Brisbane, Australia Infinite Human Capital Full time

    **POSITION** DESCRIPTION** **Job Title**: Service Supervisor **Position Number**: **Division**: Service **Business Unit**: Victoria **Location**: Campbellfield **State**: VIC **Incumbent**: **_ (Who)_** **Reports To**: **_ (Title)_** Vic Manager **SCOPE & PURPOSE** The Service Supervisor is responsible for the supervision of workshop employees and...

  • Site Supervisor

    3 weeks ago


    Brisbane, Australia JPS Mining Recruitment Full time

    **About the Company**: Based in Queensland, our client are a multi state (QLD, NSW & Vic), privately owned and award winning Australian Residential Construction company with a focus on project housing and some townhouses. With a 15 year history and a staff of 40, they have a portfolio of new projects to begin builds. **About the Role**: We are looking for...

  • Operations Supervisor

    3 weeks ago


    Brisbane, Australia Labourpower Recruitment Services Full time

    $45 per hour casual rate plus night loading - 3 month minimum casual contract progressing to perm - Immediate start - Monday to Friday 9pm-5am We are currently seeking an experienced and dynamic Operations Supervisor to support the night operations of a global transport company. **Specific Accountabilities** - Direct, monitor and manage the activities of...

  • Catering Supervisor

    7 months ago


    Brisbane, Australia Sodexo Full time

    **Job Description** Do you have a passion for people management and influencing company culture? If so, we want you to join our team!** Are you a hospitality supervisor and a great communicator with a passion for people and business? If you’re looking to be part of a friendly, close-knit, customer-centric team, we have an opportunity for a Catering...

  • Mechanical Supervisor

    8 months ago


    Brisbane, Australia Compass Group Australia Full time

    Located in South Brisbane - Genuine career development opportunities available - Discounted onsite parking **DeltaFM has the expertise, experience and support to provide exceptional facilities management services to a diverse range of industries, in almost any geographic location at any stage of a project. Our end-to-end facilities management and project...


  • Brisbane, Australia MC Royal Full time

    MC Royal has a secure permanent position available, and is currently looking for an enthusiastic and confident Housekeeping & Caretaking Supervisor, to join our friendly and professional team. As the Housekeeping & Caretaking Supervisor, you will lead the department, inspiring and developing your team to deliver an exceptional guest experience. You will...


  • Brisbane, Australia DB Schenker Full time

    At **DB Schenker**, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 75,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we...

  • Kitchen Supervisor

    7 months ago


    Brisbane, Australia HAYS Full time

    Kitchen Supervisor required for Ipswich Service **Your new company** This non-for-profit business provides meals for the elderly and disabled people in their homes, delivered by volunteers. This Ipswich service currently cooks approx 120 meals a day plus prepares salads, sandwiches and desserts each day. The position of kitchen supervisor will commence...

  • Minor Works Supervisor

    3 months ago


    Brisbane, Australia Compass Group Australia Full time

    Delta Facilities Management delivers asset management, maintenance and construction services. Due to unprecedented growth on our QLD Children's Hospital Project in South Brisbane, we are looking for an experienced Minor Works Supervisor. Responsible for the efficient delivery of minor project works and supervision of subcontractors. The role will include...

  • Supervisor

    1 week ago


    Brisbane, Australia Saunders International Full time

    **WHO WE ARE** Operating successfully and continuously for over 70 years, Saunders' extensive knowledge and experience ensures we provide a range of innovative solutions that are individually tailored to project specifications. We have an extensive portfolio of clients, delivering end-to-end projects for large and critical infrastructure, including fuel...


  • Brisbane, Australia CPB Contractors Full time

    **Supervisor - Electrical**: - Job ID- 1001802- Job Type- Permanent Full-time- Location- Aus - Brisbane- Categories- Supervisory / Management- Share- Applications closeCBGU JV brings together partners CPB Contractors, BAM, Ghella and UGL to deliver the Tunnels and Stations package for Brisbane’s Cross River Rail. Cross River Rail is a 10.2-kilometre rail...

  • Supervisor

    3 weeks ago


    Brisbane, Australia Communities, Housing and Digital Economy Full time

    **As the Supervisor, Customer Support Team you will**: - Supervise and develop the Customer Support Team to ensure work is completed effectively in support of the organisation's strategic, business, and operational objectives. Actively maintain high level operational knowledge of a range of corporate technology relevant to a shared services environment,...