Consultant, Sales
3 weeks ago
Make a difference as a
**Sales & Service Consultant.**
Join the largest insurance group in Australia and New Zealand. We’re here for you. Are you ready?
**YOUR ROLE**
We have multiple opportunities for Sales and Service Consultants to join our CGU Insurance Customer Care team. You’ll provide exceptional customer experience and create new opportunities by identifying customer needs. You’ll also provide first contact response that ensures customer enquiries about CGU products, policies and services are handled to agreed service and quality standards.
You’ll work from our lively call centers located in
**Melbourne**,
**Sydney,**
**Brisbane, Perth **and
**Adelaide** with flexibility to work from home 3-4 days per week after training. You’ll work Monday to Friday with some public holidays, shifts allocated between 8:00am
- 8:00pm, so you need to provide full availability to work within these hours. Rosters will be issued 6 weeks in advance.
The starting date for these positions will be
**Jan 2024** with your IAG journey commencing with a comprehensive, 6-week induction at our IAG offices (fully paid) with training hours between 9am-5pm.
**Work location**:
Melbourne, Sydney, Brisbane, Perth and Adelaide
If you’re looking for the next corporate step in your customer service career, IAG is the organisation for you. There are endless opportunities to develop and grow with supportive leaders who will assist in your development goals. We offer flexibility, an attractive work-life balance attitude, and an engaging team environment.
**ABOUT YOU**
- Previous customer service experience (contact centres, sales, hospitality or retail)
- Tech-savvy and confident using multiple systems and platforms simultaneously
- Expertise to effectively manage challenging customer conversations and resolve complaints
- Ability to solve problems empathetically and equitably
- Well-developed rapport building, active listening, and communication skills Emotionally intelligent and adaptable
You’ll be operating in a high energy environment with customers that are experiencing major life events. High level of communication, displaying empathy and the ability to be resilient is an absolute must. In return you’ll be part of an engaging team that make a difference.
**Let’s Talk**
Click ‘Apply’ and start your career conversation with Talent Acquisition
** Applications close on 6 December 2023.
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