Customer Support and Development Associate Manager

4 weeks ago

Lane Cove, Australia SC Johnson Professional Full time

Joining the team at SC Johnson Professional® makes you part of a family company with a deep history in the professional market as a leading manufacturer of skin care, cleaning and hygiene products and smart technologies. We’re a team of more than 1,000 employees across five continents providing solutions to healthcare, industrial and institutional markets across the world.
- SC Johnson Professional®

is a business unit within SC Johnson, a family-owned and led company and leading manufacturer of quality, trusted products since 1886.

This is a wonderful opportunity to join SC Johnson Professional; a Global, Family-Owned business that are true industry leaders, providing highly respected, trusted Hygiene and Cleaning solutions.

The Customer Support & Development Manager role (graded within SC Johnson Professional as “
_Associate Manager, Customer Support & Development_”) is newly created and designed to develop, lead and mentor our Customer Support Team to provide the highest level of proactive customer engagement and satisfaction.

This position reports to the APAC Marketing & Customer Service Director; will be key in leading and coaching a small team of Customer Support Associates in Lane Cove, support our offshore team and work along our Sales, Marketing and Supply Chain Departments. You will be a key driver and facilitator of growth of the organisation and our distributor network.

Due to SC Johnson Professional relocating to Lane Cove from our previous site at Moorebank, you will support our Management Team with the development and implementation of new processes and ways of working.

Your ability to manage ambiguity, think creatively and strategically and manage an array of stakeholders will be highly utilised in this position.

Key Responsibilities:

- Develop and enhance processes and ways of working to maximise sales and deliver excellent customer service.
- Lead the team to formalise, document and streamline all customer support and development processes
- Facilitate growth by establishing ways to identify and maximise upselling and switch selling opportunities, marketing campaigns, Existing Product Development (EPD) and New Product Development (NPD)
- Partner with the Sales Team to grow the business together including onboarding for new end user customers
- Leading the creation, control and validation of all End User pricing agreements
- Lead the team in delivering service excellence whilst enhancing the customer experience
- Support the Commercial team with the annual price list process and communication to customers and internally with the Shared Service Centre
- Continuously drive to identify opportunities to support our internal Shared Service Centre (SSC) providing cross functional leadership in the processes impacting our customers
- Key business partner to Supply Chain and Logistics teams
- Lead and participate in a variety of projects
- Establish ways of working to generate insights
- Champion the maintenance of pricing hierarchy’s and customer master data

Required Skills / Experience / Competencies:

- Strong attention to detail
- Ability to problem solve and resolve customer queries efficiently.
- Previous experience in leading a Customer Service, Sales Administration or Internal Sales team
- A good knowledge and understanding of the technical aspects of the following:
- Microsoft Office
- CRM (ideally Salesforce)
- Prior experience of working with SAP in particular knowledge and transaction flows for order to cash
- An understanding of the lead generation process
- Ability to work on multiple projects at any given time.
- Demonstrated track record of achievements in business development

Remuneration and Benefits:
SC Johnson is committed to providing a safe, inclusive and respectful environment for all its employees. Along with a competitive base salary, here are just some of the benefits you receive when joining the SC Johnson Family
- Beautiful facilities located on privately owned acreage Lane Cove, NSW
- Full kitchen facilities, onsite gym, tennis courts and loads of free parking
- Discounted products
- Family-owned company, with a family feel
- Be a member of a company championing a better world through sustainability and environmental protection measures

  • Customer Support and Development Associate Manager

    1 week ago

    Lane Cove, Australia SC Johnson Professional Full time

    Joining the team at SC Johnson Professional makes you part of a family company with a deep history in the professional market as a leading manufacturer of skin care, cleaning and hygiene products and smart technologies. We're a team of more than 1,000 employees across five continents providing solutions to healthcare, industrial and institutional markets...

  • Customer Support

    6 days ago

    Lane Cove, Australia SC Johnson Professional Full time

    Joining the team at SC Johnson Professional® makes you part of a family company with a deep history in the professional market as a leading manufacturer of skin care, cleaning and hygiene products and smart technologies. We’re a team of more than 1,000 employees across five continents providing solutions to healthcare, industrial and institutional markets...

  • Customer Support

    2 weeks ago

    Lane Cove, Australia SC Johnson Professional Full time

    Joining the team at SC Johnson Professional® makes you part of a family company with a deep history in the professional market as a leading manufacturer of skin care, cleaning and hygiene products and smart technologies. We’re a team of more than 1,000 employees across five continents providing solutions to healthcare, industrial and institutional markets...

  • Customer Support

    1 week ago

    Lane Cove, Australia SC Johnson Professional Full time

    Joining the team at SC Johnson Professional makes you part of a family company with a deep history in the professional market as a leading manufacturer of skin care, cleaning and hygiene products and smart technologies. We're a team of more than 1,000 employees across five continents providing solutions to healthcare, industrial and institutional markets...

  • Account Manager, Associate

    1 week ago

    Lane Cove, Australia Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Associate Manager, Logistics Operations

    2 months ago

    Lane Cove, Australia SC Johnson Full time

    **Exciting internal opportunity - Associate Manager, Logistics Operations** Applications open from 23 May to 31 May This role has responsibility for** Logistics Operations for the ANZ market** which covers **Warehouse Management and Secondary Transportation**. The role aims at delivering excellence in customer service at the lowest cost. The position is...

  • Associate Manager, Logistics Operations

    2 days ago

    Lane Cove, Australia SC Johnson Full time

    **Exciting internal opportunity - Associate Manager, Logistics Operations** Applications open from 23 May to 31 May This role has responsibility for** Logistics Operations for the ANZ market** which covers **Warehouse Management and Secondary Transportation**. The role aims at delivering excellence in customer service at the lowest cost. The position is...

  • Customer Administration Services Manager

    2 months ago

    Lane Cove, Australia Danaher Full time

    Wondering what's within Beckman Coulter Diagnostics? Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds,...

  • Associate Manager, Logistics Operations

    1 week ago

    Lane Cove, Australia SC Johnson Full time

    Exciting internal opportunity - Associate Manager, Logistics OperationsApplications open from 23 May to 31 MayThis role has responsibility for Logistics Operations for the ANZ market which covers Warehouse Management and Secondary Transportation.The role aims at delivering excellence in customer service at the lowest cost.The position is the interface with...

  • Associate Manager, Marketing Commercialization

    2 weeks ago

    Lane Cove, Australia SC Johnson Full time

    **SC Johnson is a fifth-generation family company **built on a spirit of adventure and winning the right way. We have been leading with purpose for over 130 years, building top brands such as Raid®, Glade®, Kiwi®, OFF!®, Windex®, Ziploc® and more, in virtually every country. Through these household names, we are making a positive difference to the...

  • Associate Manager

    1 week ago

    Lane Cove, Australia SC Johnson Professional Full time

    Joining the team at SC Johnson Professional makes you part of a family company with a deep history in the professional market as a leading manufacturer of skin care, cleaning and hygiene products and smart technologies. We're a team of more than 1,000 employees across five continents providing solutions to healthcare, industrial and institutional markets...

  • Ict Customer Support

    3 weeks ago

    Lane Cove, Australia Hall & Prior Health & Aged Care Group Full time

    **Hall & Prior Health & Aged Care Group** **is a family-owned aged care provider operating 32 residential aged care homes, with in-home and community care programs in WA and NSW. We believe that our commitment to providing high quality care can make a real difference to the lives of our consumers and their families.** We are seeking an **ICT Customer...

  • Ict Customer Support

    1 week ago

    Lane Cove, Australia Hall & Prior Health & Aged Care Group Full time

    Hall & Prior Health & Aged Care Group is a family-owned aged care provider operating 32 residential aged care homes, with in-home and community care programs in WA and NSW. We believe that our commitment to providing high quality care can make a real difference to the lives of our consumers and their families.We are seeking an ICT Customer Support to join...

  • Fp&a Associate Manager, Marketing

    1 week ago

    Lane Cove, Australia SC Johnson Full time

    SC JOHNSON & SON PTY LTD IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers - such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future - for the...

  • Account Manager

    16 hours ago

    Lane Cove, Australia Remondis Australia Pty Ltd Full time

    Who we are: REMONDIS is one of the world's largest recycling, service and water companies. We’re a privately owned family company headquartered in Germany, with over 40,000 employees and operations on four continents. We’ve been here in Australia since 1982. The waste industry is evolving at a cracking pace. REMONDIS Australia is also in the midst of our...

  • Sales - Sales Associate

    1 month ago

    Lane Cove, Australia Belle Property Full time

    Sales - Sales Associate Lane Cove, NSW Located in Sydney's prestigious Lower North Shore, award-winning Belle Property Lane Cove is a boutique real estate agency known for its innovation, professional standards and excellence in real estate sales. It has built its reputation on the provision of customer service excellence and outstanding results. Our team...

  • Sales - Sales Associate

    3 weeks ago

    Lane Cove, Australia hockingstuart Full time

    Sales - Sales Associate Lane Cove, NSW Located in Sydney's prestigious Lower North Shore, award-winning Belle Property Lane Cove is a boutique real estate agency known for its innovation, professional standards and excellence in real estate sales. It has built its reputation on the provision of customer service excellence and outstanding results. Our team...

  • Customer Service Manager

    3 weeks ago

    Lane Cove, Australia Laundy Hotels Full time

    Opportunity to work in a dynamic and rewarding environment - Supervise and support a high performing team - Develop your career in the hospitality industry **WHY LAUNDY HOTELS?** Laundy Hotels are a fourth-generation hospitality group, priding itself on exceptional customer service and community engagement. The Laundy’s learned hospitality the...

  • Customer Service Manager

    2 months ago

    Lane Cove, Australia Laundy Hotels Full time

    Opportunity to work in a dynamic and rewarding environment - Supervise and support a high performing team - Develop your career in the hospitality industry **WHY LAUNDY HOTELS?** Laundy Hotels are a fourth-generation hospitality group, priding itself on exceptional customer service and community engagement. The Laundy’s learned hospitality the...

  • Associate Manager

    2 weeks ago

    Lane Cove, Australia SC Johnson Professional Full time

    Joining the team at SC Johnson Professional® makes you part of a family company with a deep history in the professional market as a leading manufacturer of skin care, cleaning and hygiene products and smart technologies. We’re a team of more than 1,000 employees across five continents providing solutions to healthcare, industrial and institutional markets...