Customer Care

3 weeks ago

Alexandria, Australia The Sleeping Giant Full time

**JOIN OUR WEB STORE TEAM IN ALEXANDRIA**
- **Enjoy a Generous 40% Staff Discount Across Both Brands**
- **Casual and Full-time roles available**
- **Free parking and walking distance from Green Square Station**

**Grow Your Career with Us**

We're on the lookout for enthusiastic individuals to join our team at James Lane | Sleeping Giant. As an Australian family-owned business with over 40 years of experience, we take pride in crafting timeless, elegant pieces that turn houses into homes with beautiful interiors. We invite you to be a part of our journey and grow with us as a member of our Online and Store teams.

**About the Role**

As a **Customer Care / Sales Consultant Representative,** you'll be an integral part of our customer service and store teams, dedicated to delivering a superior customer experience. Your day-to-day responsibilities will include:

- Booking deliveries with our 3rd party partners through our logistics portal.
- Confirming orders and stock availability while ensuring accurate stock levels across multiple warehouse locations.
- Keeping online customers informed about the progress of their orders, especially those with longer lead times.
- Managing click and collect services in-store.
- Fulfilling homewares orders by picking and packing items from our store.
- Serving as a liaison between the online and offline teams, fostering strong communication channels.
- Collaborating closely with the head of online to maintain a superior customer experience.

**Skills and Experience**

To excel in this role, you'll need to:

- Resolve customer issues with empathy, professionalism, and efficiency across various channels.
- Manage customer demand and multitask effectively in a fast-paced online and in-store environment.
- Thrive as a member of a high-performing team, striving for excellence in performance.
- Communicate effectively with colleagues at all levels, influencing outcomes to benefit the customer.
- Identify opportunities for innovation and improvement in employee and customer experiences, as well as operational processes.
- Offer thoughtful feedback to enhance our products and services.
- Work autonomously and adapt to change in a dynamic environment.
- Be available to work weekends.
- Be able and comfortable to lift up to 20kgs.

**What We Offer**
- Excellent support and training to help you succeed.
- Enjoy a 40% staff discount across both brands.

We're looking for individuals who embody optimism, resilience, and a collaborative spirit. At James Lane | Sleeping Giant, integrity, teamwork, and recognition are core values that guide our work culture.

**Job Type**: Casual

Pay: From $30.91 per hour

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift

Application Question(s):

- Are you comfortable and able to lift up to 20kg?
- Which of the following statements best describes your right to work in Australia:
1. I have a temporary visa with restrictions on work hours (e.g. student visa, retirement visa);
2. I'm an Australian or NZ citizen
3. I have a holiday temporary work visa
4. I am on a visa with no restrictions on work hours
5. I require sponsorship
- Are you available to work weekends?

**Experience**:

- Customer service: 2 years (preferred)
- Sales: 1 year (preferred)

Work Location: In person

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