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Technical Support Officer

2 months ago

Richmond, Australia Mercy Health Full time

**ABOUT THE ROLE**:
**Summary of the role**:

- In this fast-paced role, you will provide face-to-face and remote support to users across multiple Health Services sites across VIC and NSW. Working within a small team, you will manage and resolve all IT issues reported within our Health Services business unit. You will participate and contribute to all relevant IT projects, identifying recurring technical issues and proposing solutions to address the cause of the issues and providing onsite level 2 desktop support for all computer and mobile devices.
- Full-Time, ongoing position with salary packaging
- Solid hands-on experience in level 2 desktop support
- Asset and stock management
- Ticket management

**ABOUT YOU**:

- Relevant certificate or experience in IT technical and desktop support.
- Healthcare industry experience is desirable
- High standard of verbal and written communication skills
- Valid driver's license

**ABOUT US**:

- Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development.
- Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

**WHAT WE OFFER**:

- Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

- caring for our people and those important to them with generous employee assistance available for employees and their families
- protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
- taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable
- offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

**WHAT YOU WILL NEED**:

- Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).
- If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.

**Contact Details**
- Ren Rivera - Head of Business Technology Health Services

Head of Business Technology - Health Services Renniel Rivera

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