Digital Applications Specialist

2 months ago

Parramatta, Australia Endeavour Energy Full time

There’s never been a better time to be in energy. And there’s never been a more exciting time to be at Endeavour Energy.

More than 2.7 million people across New South Wales rely on us every day for the supply of safe and reliable power to their homes and businesses. We employ more than 1,700 people across our catchment, making us one of the largest employers in Sydney’s Greater West.

To work with us in this role, you don’t need to have any energy experience. We need talented people who are ready for challenge and growth and value a sense of care and belonging. Why? Because our vision is to lead the way with smarter energy solutions. Play your part in helping us to put the customer first and transition to a cleaner, more sustainable energy future for us all.

**About the role**:
**Functional**
- Support the ongoing transformation of Customer Journey and Pega Implementation.
- Participate in the development of the Pega Digital Applications strategy and roadmap.
- Design and maintain sustainable, secure, reliable and high performing digital solutions and services to meet business needs, considering integration with legacy services.
- Implement plans for the reliable operation of the key platforms, including disaster recovery and business continuity plans.
- Manages and maintains timely and accurate system documentation including change requests, technical and user guides, software asset and configuration registers, problem and resolution knowledge bases and other technical documentation
- Plans the development of new requirements, features and functionality to meet business requirements
- Leads the development of life cycle plans for digital services and solutions
- Collaborates with Technology Program Delivery for the implementation of projects, changes and releases.
- Provides data and input for regular performance and risk management reporting on a monthly basis, including indicators of customer experience and service, as well as overseeing vendor SLA reporting.
- Gathers & documents business requirements for minor system enhancements/changes and liaises with the vendors for delivery through a DevOps manner

**Leadership**
- Maintains an awareness of enterprise level digital technologies, solutions and industry trends.
- Builds and sustains relationships with customers, expert users and service providers.
- Drives continuous improvement activities to promote best practice and progress effective business and systems operations through standardization and improvement simplification.
- Builds capability through delivery of process and technology solution to deliver improved performance in line with the Technology Division strategic plans and objectives.
- Provides, sets and promotes excellent customer service standards within the Technology branch and to the business.
- Performs quality reviews of vendor documentation and change processes

**On offer**:

- Be part of a culture that focuses on care and performance; care for one another and for the customer
- Access a variety of opportunities to step up and lead in a rapidly changing sector
- Feel recognised and rewarded for your contribution
- Take pride in working for an organisation that provides an essential service and is playing its part in enabling the energy transition
- Access to training, personal development and career progression

**About you**:
To be successful in this role you will have:
**Qualifications**
- Certificate III/IV or Diploma or other formal qualifications in IT or related disciplines
- Appropriate experience in a similar role within Consulting, Public Transport, Transportation, Utilities and Technology industries
- Experience in HTML, CSS, JavaScript, Java, Python, ReactJS scripting preferred.

**Desired Qualifications**
- Bachelor's Degree: Computer science or related field of study
- ITIL framework certifications
- Internet and intranet content management
- Agile Certification such as CSM,PMI-ACP or SAFe

Applications close - **25 October 2024.**

**When we power together, we can achieve so much more.**

At Endeavour Energy, having a diverse and inclusive workplace makes us better, safer, and stronger. We strive to create an environment where everyone feels safe, motivated, valued, included and respected.

Endeavour Energy is a critical infrastructure organisation and performs various background checks to evaluate the suitability of an applicant before making an employment offer to ensure the security and protection of its assets.

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