Change Coordinator

2 weeks ago


Sydney, Australia NSW Government -Department of Customer Service Full time

**Change Coordinator - Single Digital Front Door Program**
- Join a key change program team within the NSW Department of Customer Service Transformation Office
- Temporary full time 18-month opportunity
- DCS Grade: 7/8 - The package includes a base salary range of $101,947 - $112,849 plus employer’s contribution to superannuation and annual leave loading
- Flexible working arrangements and great work / life balance including flexible location

**About Us**:
DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.

**About the Program**

We have an exciting program currently underway as part of the Transformation Office in DCS. The Transformation Office is focused on delivering a better people experience, supporting and enabling the business to deliver success and adopt new ways of working by embracing innovation and positive collaboration. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better. Customer Service is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

The program this role will support is called the **Single Digital Front Door** for our people Program. Aimed at uplifting the experience of our DCS employees and customers, the program will:

- make it easier for employees to access all our Corporate Services through a Single Digital Front Door
- improve the employee onboarding journey and other events in the employee life-cycle by creating more connected services and streamlining processes
- bring our OneDCS culture to life across all our divisions as we work together to be the most customer centric government in the world.

**About the Role**

As a critical part of a small organisational change management team, you will work with an experienced Change Manager and support a number of change and engagement activities such as conducting comprehensive change impact assessments, supporting stakeholder engagement activities and informing key communication initiatives. You will also be responsible for supporting change readiness and training support to teams from various DCS divisions.

**Key Accountabilities**
- Support comprehensive change impact assessments and analysis
- Support change activities as part of the change transition plans such as education, stakeholder engagement, hypercare etc
- Contribute to the design and implementation of agreed change initiatives aligned to the organisational change framework to enable sustained outcomes
- Support change readiness assessments and recommendations to update and adjust planned activities
- Develop and manage change management records and artefacts to inform decision making and support appropriate project management and governance to expected standards.

**Experience and knowledge**
- Be able to take initiative and think on your feet
- Handle multiple and competing priorities
- Excellent communication and people skills
- Providing concise advice, support and determinations in a dynamic and complex working environment
- Have previous experience in a project or portfolio environment
- Previous experience in a change analyst/advisor, HR or training role will be beneficial

**Closing date**:24 Mar 2023, 09:59 am**

**What we need from you**

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.



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