Housing Officer

**Housing Officer**

**Churches of Christ Housing Services, Caloundra**

**Permanent, Full time Opportunity**

**Employee Benefits**

By being such a large organisation, we are also able to offer a range of compelling benefits. Including but not limited to:

- Salary packaging benefits;
- Five (5) weeks of annual leave and the ability to purchase more;
- Discounts through our large network of retail partners including:

- JB Hi-Fi,
- The Good Guys,
- Goodlife Health Clubs,
- Bupa Health,
- Plus many more;
- Grants for formalised study.

**The importance of this role**

The Housing Officer is responsible for the direct delivery of tenancy and property management services within the Housing Programs team. The work you do will impact the quality of life for our clients and contribute to a positive impact in the community.

As part of your daily tasks you will:

- Manage a portfolio of diverse housing stock including the management of; housing allocations, eligibility assessments, anti-social behaviour management, rent management and referral advice.
- Minimise rental loss and property damage, maintaining required standards, and optimise cost recovery for rechargeable repairs.
- Promote, encourage, and facilitate tenant participation; promote feedback and complaints processes and record and report on activities.
- Maintain assets to an appropriate standard; establish and maintain long-term and cyclical maintenance programs for properties.
- Conduct periodic property inspections; work with relevant stakeholders to deliver effective and timely responsive maintenance services.
- Maintain tenant and property records in accordance with organisational procedures and legislative requirements; analyse data and report on changing needs and program trends; assist to monitor and report on rent, bonds, and client repayments.

**About you**

You are an experience real estate or social housing professional. Your knowledge of current legislation and the needs of people requiring affordable housing will allow you to provide sustainable solutions for our clients. Your calm demeanour and empathy will allow you to relate to a diverse range of people. Service will be at the forefront of how you approach interactions with your internal and external stake holders. You will be able to work independently and as part of a wider unit.

To thrive in this role your skills knowledge and experience ideally include:

- Certificate IV in Social Housing or other equivalent community services qualification, or equivalent relevant experience.
- Knowledge and understanding of the housing needs and issues of people on low incomes, those discriminated against, or with special needs, or who are homeless or at risk of homelessness.
- Knowledge and understanding of the Residential Tenancies and Rooming Accommodation Act 2008.
- Minimum three years in tenancy management or other community services role.
- Demonstrated capacity to work within a legislative environment.
- Importantly, you will be someone who closely aligns with our organisational values of: _**_Unconditional Love, Continual Innovation, Mutual Trust, Wise Stewardship and Safety._**

**About us**

Churches of Christ has been there for thousands of Australians who have needed our compassion and care for 140 years. Our team of 4000 is helping to build communities across Queensland where people are enabled to live hope-filled, meaningful lives.

We are tremendously proud of the work our team does in our services. We provide the support, training, and flexibility so you can focus on caring for our residents, giving them personalised support and attention.

To find out more about our mission, vision, and history head to our website.

**To apply**

**Applications will be assessed as received