Customer Care Team Member

3 weeks ago


Mount Lawley, Australia LifeWorks Occupational Therapy Full time

Are you a caring and compassionate individual looking for an opportunity to make a difference in people's lives? Look no further Lifeworks Occupational Therapy are a private practice located in Mount Lawley and we are seeking a friendly and dedicated Customer Care Team Member to join our team. Our organisation focuses on providing exceptional mental health and pain care services to our clients.

As a Customer Care Team Member, you will:

- Be the friendly face and voice of our clinic, connecting with clients, medical professionals, and our growing team of clinicians
- Manage incoming and outgoing calls while welcoming clients at reception
- Manage client appointments and clinician’s calendars, including scheduling appointments
- Triage and manage new referrals
- Follow up payments and required paperwork
- Manage invoicing and billing for appointments
- Keep client files up to date with accurate information

Benefits of working with us:

- Supportive and friendly team environment
- Flexible working arrangements
- Excellent remuneration package
- Training and career development opportunities

We are looking for someone who:

- Has **minimum 1 year administrative experience**. We will only consider applicants with minimum 1 year administrative experience. Medical administrative experience will be highly regarded.
- Has a compassionate and empathetic nature
- Is patient and caring
- Is a problem solver
- Has excellent time management and multitasking skills
- Has experience with Google Workspace and Power Diary. If you don’t have experience with these tools, we are more than happy to provide training

**Salary**: $25.00 - $28.00 per hour

Expected hours: 38 per week

**Experience**:

- Administration: 1 year (required)

Work Authorisation:

- Australia (required)

Ability to Commute:

- Mount Lawley, WA 6050 (required)

Work Location: In person

Application Deadline: 28/02/2024



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