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Customer Care Team Member

4 months ago

Mount Lawley, Australia LifeWorks Occupational Therapy Full time

**Position: Customer Care Team Member - Casual Role**
**Location: Lifeworks Occupational Therapy (Mt Lawley)**

Are you a caring and compassionate individual looking for an opportunity to make a difference in people's lives? Look no further Lifeworks Occupational Therapy, a private practice located in Mount Lawley, Western Australia, is seeking a friendly and dedicated Customer Care Team Member to join our team. Our organisation focuses in providing exceptional mental health and pain care services to our clients.

As a Customer Care Team Member, you will:

- Be the friendly face and voice of our clinic, connecting with clients, medical professionals, and our growing team of clinicians;
- Manage incoming and outgoing calls while welcoming clients at reception;
- Manage client appointments, including scheduling, cancellations, and payment and paperwork follow-up;
- Managing invoicing and billing for appointments;
- Keep client files up to date with accurate information; and
- Greet clients with a warm and welcoming attitude

Benefits of working with us:

- Supportive and friendly team environment;
- Flexible working arrangements; and
- Training and career development opportunities

We are looking for someone who:

- Has administrative experience. Medical admin experience is preferred;
- Has a compassionate and understanding nature;
- Is patient, empathetic, and a problem solver;
- Has strong time management skills and enjoys managing different tasks and projects;
- Has experience with Google Workspace and Power Diary. If you don’t have experience with these tools, we are more than happy to provide training; and
- Has a caring and empathetic nature

If you possess these qualities and are excited about the opportunity to make a positive impact in the lives of our clients, we would love to hear from you **Please submit your resume and a cover letter outlining your qualifications and experience. **We look forward to hearing from you.

**Job Type**: Casual

**Salary**: $31.25 per hour

Ability to commute/relocate:

- Mount Lawley, WA 6050: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Medical administration: 1 year (preferred)
- Administration: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person