Customer Care Representative

2 weeks ago

Traralgon, Australia Gippsland Water Full time

**Our organisation**

We take pride in our place in the Gippsland community. We are a quality essential service and support the health, safety and wellbeing of our community and staff. We are a significant employer in the region, working closely with our stakeholders towards an increasingly prosperous Gippsland.

We are innovative and committed to ensuring that Gippsland Water remains a great place to work. We do this by:

- Offering a flexible and stimulating workplace and investing in our people to enable us to adapt to the changing needs of our business and our region.
- Building the capability and culture of our people into a more highly skilled, professional, customer focused and efficient organisation.
- Building a diverse and inclusive organisation, where our people feel safe to bring their full and authentic self to work.

We also provide a range of employee benefits that will make your experience working at Gippsland Water both professionally and personally rewarding.

**The role**

In this role, as part of our Customer Services team, you‘ll use your customer focused approach and experience to ensure you actively identify the needs and expectations of our customers to provide them the best possible outcome. You’ll process and respond to enquiries in a timely and pleasant manner, which includes dealing with customers that may be experiencing hardship.

**What you’ll bring**
- Comprehensive Customer Service and Administration experience.
- A proven track record of working successfully in a multi-function environment.
- Well-developed written, verbal and communication skills including strong computer literacy skills.
- A positive attitude.
- Ability to work as part of a team.

**Freedom**

We offer a variety of flexible arrangements to suit our employees varied needs and the business, including purchased leave, varied start and finish times, working from alternative locations and accrued days off. We understand that Gippsland Water and our customers benefit from enabling our employees to achieve balance in work and life.

**How to apply**

For enquiries relating to this position please contact **Paul Van Iwaarden on 03 5177 4600.**

Applications close at **11pm on 14 July 2023.**

**Please note that if you do not fully address the selection criteria you may be excluded from being shortlisted for further progression in the recruitment process.**

**Shortlisted applicants may be required to undertake a pre-employment medical and a National Police Check.

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