Travel Advisor and Guest Services Team Manager

2 weeks ago


South Melbourne, Australia Ultimate Driving Tours Full time

Ultimate Driving Tours (Soon to be HunterMoss Luxury Journeys) is a boutique luxury travel company dedicated to providing extraordinary experiences around the globe, for discerning guests from around the world. We curate small group tours and bespoke travel journeys that embody luxury, exclusivity, and impeccable service from beginning to end.

We are seeking a passionate, guest services oriented person to join our dynamic international team as a Travel Advisor and Guest Service Team Manager. In this role you will work with the wider team to manage enquiries and assist potential guests in choosing their preferred travel experience. You will also oversee our concierge team, and the sales and administrative arm of the business, while reporting to senior executives in the company.

**Key Responsibilities**:

- **Consultative Sales**: Anticipate and understand guest needs to provide tailored recommendations for experiences that best fit their interests and preferences.
- **Customer Service**: Deliver exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring guest satisfaction throughout the sales process.
- **CRM Management**: Maintain accurate and meticulous records of sales activities and client interactions using CRM software.
- **Strategy and Reporting**: Set goals then develop and execute short and long term strategies to achieve set goals and targets, including creating reporting dashboards and regular reporting.
- **Team Management**: motivate and oversee our wider concierge team to achieve set goals and targets.

**What we are looking for**:

- Proven experience in a comparable customer service or sales role, particularly in handling inbound enquiries, preferably in the travel/tourism industry or luxury sector.
- A high emotional intelligence, as well as excellent interpersonal and communication skills both written and spoken.
- Ability to work independently and as part of a team, as well as experience overseeing direct reports and managing a team.
- Proven experience in developing and adapting systems and processes for a growing team.
- Effective time management, strong organisational skills and excellent attention to detail.
- Proficiency in technology including Google Workspace/Microsoft Office and CRM software.
- An interest in luxury travel, goods and/or cars will be viewed preferably, but is not essential.

**Benefits**:

- Competitive salary with bi-annual results-based commissions
- Opportunities for professional development and advancement within the company
- Flexible work schedule and a hybrid work arrangement

**How to Apply**

Pay: $90,000.00 - $110,000.00 per year

**Benefits**:

- Employee mentoring program
- Employee stock purchase plan
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Supplementary Pay:

- Commission
- Performance bonus

**Experience**:

- Team management: 2 years (required)
- Sales: 2 years (required)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in South Melbourne, VIC 3205



  • Melbourne, Australia Discover You Travel Full time

    Are you passionate about helping others? We have an exciting opportunity for you to become a Virtual Travel Advisor. This role allows you to combine your love for helping people with the freedom of working remotely. As a Virtual Travel Advisor, you'll be part of the thriving tourism industry. You'll have the chance to: - Plan and customize travel...

  • Guest Service Manager

    4 weeks ago


    South Durras, Australia NRMA Motoring & Services Full time

    **Front Office Manager** ***Are you 100% customer focused and driven to provide top notch guest experiences?** **Do you have a positive attitude, vibrant customer service skills and the ability to lead a dynamic front office team?** **Do you have an outgoing creative personality?** NRMA Parks and Resorts is a wholly-owned subsidiary of the NRMA - keeping...


  • Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD Permanent, Full-time opportunity in Melbourne We are seeking a passionate and experienced** Guest Services Advisor **to join our Enterprise Operations team. You will support the delivery of exceptional workplace experiences and service to colleagues, customers, and visitors in our...


  • Melbourne, Victoria, Australia Discover You Travel Full time

    Job Title: Remote Holiday AdvisorJob Summary: We are seeking a highly organized and detail-oriented Remote Holiday Advisor to join our team. In this role, you will be responsible for planning and customizing travel itineraries, providing expert travel advice, and managing client relationships.About Us: Discover You Travel is a fast-growing online travel...


  • Melbourne, Victoria, Australia Discover You Travel Full time

    Company OverviewAt Discover You Travel, we are passionate about helping our clients explore the world. As a Remote Holiday Advisor, you will play a crucial role in delivering exceptional customer experiences and providing expert advice.Job DescriptionWe are seeking an experienced and enthusiastic individual to join our team as a Remote Holiday Advisor. In...


  • Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD As a Guest Services Advisor you will support the delivery of exceptional workplace experiences and service to colleagues, customers, and visitors in our commercial buildings; ensuring qualitative customer outcomes are realised. You will ensure you liaise professionally and appropriately with...

  • Travel Designer

    3 weeks ago


    Melbourne, Australia Emma Whiting Travel Full time

    If you are familiar with the Melbourne travel Industry, Emma Whiting Travel requires no introduction. Founded in 2006 in Melbourne’s North east, EWT has established itself as one of the the town’s premier boutique travel businesses. Strongly embedded within the local community and with a broad range of repeat and referral clients; from individuals and...

  • Team Leader Travel

    4 weeks ago


    Melbourne, Australia Travel Trade Recruitment Full time

    $85000 - $95000 per annum + Superannuation + Incentives Melbourne, Victoria - Wholesale/Tour Op's - Permanent PM4791 Favourite Are you a travel enthusiast with experience in team leadership? We are looking for a dynamic and motivated Travel Team Leader to join our team! As the Travel Team Leader, you will be responsible for leading a team of travel...

  • Service Advisor

    4 weeks ago


    Melbourne, Australia AUTOrecruit Full time

    OTE c$120,000 - Monday to Friday role ( Saturday once every 3 months) - Great work culture Our client is seeking Service Advisor to join theirteam in Berwick Ideally, they are searching for an experience Service Advisor, however our client will consider a Mechanical background and is eager to learn. **Your role**: - Booking Guest cars into the service...

  • Travel Advisor

    4 weeks ago


    Melbourne City Centre, Australia Posty Hire Pty Ltd Full time

    Hybrid work opportunities - Fantastic company culture with international travel opportunities - Grow and learn from Industry leader to progress your career within travel **About the Company**: Our client's purpose is to transform the collective luxury travel mentality and create a more considered movement. Our offering is a revolutionary way to categorise...


  • South Melbourne, Australia Ultimate Driving Tours Full time

    **Overview** Ultimate Driving Tours (Soon to be HunterMoss Luxury Journeys) is a boutique luxury travel company dedicated to providing extraordinary experiences around the globe, for discerning guests from around the world. We curate small group tours and bespoke travel journeys that embody luxury, exclusivity, and impeccable service from beginning to...


  • Melbourne, Australia Jivaro Full time

    **Do you have a passion for travel and some experience as a Travel Advisor?** **Do you pride yourself on being able to seek out the best holiday spots?** **Love hitting the slopes and getting knee-deep in powder?** Our client in Melbourne, VIC is looking for a Snow Travel Advisor to join their team of snow holiday experts. Our clients look to us for...


  • Melbourne, Australia Travel Trade Recruitment Full time

    $60000 - $75000 per annum + + Super + Comms Melbourne, Victoria - Travel Agent - Permanent 5225AK4 Favourite **_Luxury Travel Consultant position within an award-winning team now available!_** As a Luxury Travel Consultant, you will be the bridge between the clients' dreams and reality. Your passion for travel, attention to detail, and deep knowledge of...


  • Melbourne, Australia NAB Full time

    Guest Services Advisor - Job number: 797715 - Primary position location: Victoria Street, VIC- Melbourne CBD, VIC, Australia - Category: Operations - Work type: Permanent Full time - Opening at: Jan 3 2025 at 06:00 AEDT - Closing at: Jan 10 2025 at 23:55 AEDT **Favourite** - **Provide an outstanding colleague and customer experience.**: - **Be an...

  • Event Travel Manager

    3 weeks ago


    Melbourne, Australia Corporate Travel Management Full time

    Opportunity to develop your career in Travel and Events in a global company - Salary + Super, Travel Discounts, Wellness benefits - CBD Location, Hybrid WFH Flex options **About CTM and ETM** Event Travel Management (ETM) is CTM’s Events Agency, representing a complete service for all corporate Meetings, Incentive, Conferences and Events (MICE). We pride...

  • HR People

    2 weeks ago


    Melbourne, Australia Travel Trade Recruitment Full time

    My client is a leading travel company who have huge growth plans and require a People & Culture Advisor to assist with all things HR, people and administration! - Develop, own and maintain strong working relationships across a range of departments - Manage and/or support the recruitment function - Assist with the administration side of hiring and onboarding...


  • Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD Permanent, Full-time opportunity in Melbourne We are seeking a passionate and experienced** Guest Services Advisor **to join our Enterprise Operations team. You will support the delivery of exceptional workplace experiences and service to colleagues, customers, and visitors in our...


  • Melbourne, Victoria, Australia Globetrotter Corporate Travel Full time

    Globetrotter Corporate Travel is a renowned travel management company in Australia, known for its boutique-style approach and commitment to integrity.Job Title: Corporate Travel ConsultantThis exciting opportunity is available for an experienced Corporate Travel Consultant to work with a high-profile entertainment client in Melbourne. The successful...

  • Event Travel Manager

    2 weeks ago


    Melbourne, Australia Travel Trade Recruitment Full time

    $70000 - $80000 per annum + Superannuation Melbourne, Victoria - Conference/Incentives - Permanent PM1211 Favourite I am seeking a highly motivated and experienced Event Travel Manager to join our team. As an Event Travel Manager, you will be responsible for planning, coordinating and executing all travel related aspects of our events. This includes...


  • Melbourne, Victoria, Australia Globetrotter Corporate Travel Full time

    Globetrotter Corporate Travel is looking for an experienced Dynamic Corporate Travel Executive to manage our clients' travel needs.About the CompanyWe offer a range of travel management services to meet the unique requirements of our clients, from employee and contractor travel to VIP events.Key ResponsibilitiesDevelop and implement effective travel...