Client Service Officer

2 weeks ago


Brisbane, Australia Department of Finance Full time

Business Enabling Services Group / Ministerial & Parliamentary Services Division / Parliamentary Business Resources Framework Branch
- APS 3 ($65,616 - $75,690) | Ongoing | Full-time
- Brisbane, QLD

**ABOUT THE BRANCH**

The Parliamentary Business Resource (PBR) Framework Branch in Ministerial and Parliamentary Services Division (MaPS), within Finance provides advice and support services on a range of matters pertaining to Parliamentarian’s work expenses in accordance with Federal legislation. These include but are not limited to, property and facilities management and administration of work expenses.

PBR has a presence in the Commonwealth Parliament Offices (CPO) in each state and territory capital and manages the provisions of services at these facilities.

Refer to Home | Ministerial and Parliamentary Services

**ABOUT THE** OPPORTUNITY**

The Client Service Officer works within a small team based in the Brisbane Commonwealth Parliament Offices (CPO). The team provides a range of client focussed services and support within the Parliamentary Business resources Framework, for current and former Parliamentarians and _Members of Parliament (Staff) Act 1984_ (Commonwealth) employees.

The role involves assisting in the management of the Brisbane CPO which provides accommodation and facilities for residents, Ministers, visiting Parliamentarians and their staff including co-ordinating meetings and bookings for other agencies. The role assists the State Manager to provide support to electorate offices throughout Queensland and oversees the delivery of property related services to these offices.

The key duties of this role are:

- performing a arrange of administrative functions to deliver a high quality client support to former and current Parliamentarians and MoPS Act employees.
- supporting the team in the day to day running of the MaPS office and the CPO, with the capacity to triage tasks and manage conflicting priorities.
- providing on-site support for visitors to the CPO including TelePresence Meetings as required (this may include outside of ‘normal’ business hours).
- assisting in the maintenance of the Brisbane CPO technology infrastructure such as the provision of Foxtel, data projection and video conferencing equipment, CCTV monitoring, electronic security access systems and general office equipment.
- participating in the asset stocktake programme.
- co-ordinating and managing visitor bookings and access to the CPO, including allocation of suites and facilities, security processes and on-site support for visitors. This will involve liaising with Ministerial Departments to ensure efficiency and expectations.
- checking, approving and processing of payments of accounts for work expenses within the parameters of the _Parliamentary Business Resources Act 2017_.

**DETAILED VACANCY INFORMATION**

For detailed information about this role, including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.

**ELIGIBILITY ADVICE & CANDIDATE NOTES**
- Under section 22(8) of the _Public Service Act 1999_, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
- Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.

**CONTACT INFORMATION**
- For specific questions relating to this job vacancy, please refer to the details on the contact officer located in the downloadable job pack.

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2023-075 - Vacancy Pack Opens in new window

2023-075 - Vacancy Pack Opens in new window



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