Store Support Team Leader

2 weeks ago

Regent West, Australia CW Retail Services Pty Ltd Full time

Are you passionate about providing complete patient care and delivering exceptional customer service? Are you excited about being a part of Australia’s Largest Retail Pharmacy Group with over 17,000+ employees across more than 500 stores across Australia? Well, look no further This is the start of that amazing career you have been waiting for

**Primary Focus**
- Assist and partake in all rounds of Store Visits four times a year (Round One & Two Compliance Visits + National Visits: Mother’s Day & November/Christmas Visits)
- Supporting all Staff and Owners at store level, with the ability to train on all aspects of Catalogue & Compliance - Locally & Nationally

**Functional responsibilities**
**COMPLIANCE VISITS OR SIMILAR**:

- Visit all stores (across the country, if required) twice a year making sure they comply to company standards in all elements of Stock Management, Catalogue & Compliance, General Merchandising and Everyday Operations
- Complete an assessment assessing the above criteria and delivering results to Owner/s, Retail Manager/Coordinator and/or PIC and coming up with solutions and support plans to improve if required
- Help prepare for SOS Compliance Visits - Schedule, supporting documents, App preparation, assessment form, communication to stores etc
- Help to collate all feedback post Compliance Visits and come up with realistic action plans
- Assist with all travel bookings for all staff (including interstate team members)

**NATIONAL STORE VISITS**
- Visit all stores (across the country, if required) prior to Mother’s Day & Christmas ensuring stores are ready to tackle to two biggest retail months of the year - Assessing all elements of the business alongside key stakeholders
- Help prepare for National Store Visits - Schedule, supporting documents, App preparation, assessment form, communication to stores etc
- Help to collate all feedback post National Store Visits and come up with realistic action plans alongside other departments
- Assist with all travel bookings for all staff (including interstate team members)

**STORE SUPPORT - TRAINING AND GENERAL SUPPORT**
- Assist stores/staff with day to day operations in between Store Visit periods
- Conducting Catalogue and Compliance training programs with key staff at required stores (including preparation of all documentation)
- Help train SOS team members on how to implement Catalogue & Compliance training programs
- Work closely with different level of staff at store level and key stakeholders to deliver exceptional services across the business
- Establish and maintain strong relationships with all stores, DCs, departments and their management and staff

**General Responsibilities**:

- Provide quality information to the Store Support Manager - Compliance in all areas of responsibilities
- Provide assistance and support to other members of the team in performance of their roles and responsibilities
- As and when required, undertake additional projects or activities as directed by management

**Qualifications and Experience**
- At least 5 years’ experience at store level, with minimum 3 years in a Retail Manager role
- Good working knowledge of Catalogue & Compliance and moderate to immediate ordering knowledge
- Excellent analytical skills and the ability to make major decisions in conjunction with Store Support Manager

**Personal Attributes**:

- A preparedness to take the initiative and a strong desire to achieve results
- A mentoring / coaching style with the ability to transfer skills and knowledge
- Work under pressure and high stress environment

Selection Criteria Essential: Do you have the right to work in Australia?

Essential: If successful in gaining this role, are you willing to undergo a National Criminal History Check?

Desirable: Do you have a Certificate II or higher in Community Pharmacy? Contact Person Recruitment Services Alternate Contact Person Ash Confait Closing Date 21/05/2024
- _
- Please note that this position will close at 11:45pm on the closing date. _

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