Client Experience Manager

2 months ago

Bunbury, Australia Home Instead Full time

**About this Opportunity**

Are you passionate about making a real difference in the lives of others? Home Instead, a global leader in home care services, has been dedicated to providing exceptional care in the South West for over five years. With five offices across WA and recognition as the 4th largest home care provider in Australia, we are expanding our team and looking for a compassionate and dedicated **Client Experience Manager** to join us in Bunbury.

In this full-time role, you will play a pivotal part in nurturing strong relationships with our clients and caregivers, ensuring that our services are of the highest quality. You will be an integral part of our Client and Service Excellence team, working to enhance the client experience and lead a team that is committed to compassionate care.

**To Us, It’s Personal**

At Home Instead, we live by the 'Mum Test' - asking ourselves, "Would this service be good enough for my own mum?" This guiding principle ensures that we always prioritize the client experience, delivering care that is personalized, compassionate, and of the highest standard.

**Why Join Us?**
- **Rewarding Role**: Be at the heart of a team that prioritizes client care and strives to make a meaningful impact every day.
- **Supportive Environment**: Join a community that values your contributions and offers continuous opportunities for personal and professional development.
- **Celebrate You**: Enjoy a day off on your birthday to celebrate yourself and your achievements.
- **Salary**: Offering a competitive salary with a car allowance attached.

**Key Responsibilities**:

- **Client Care and Quality Management**: Ensure the highest standards of care are delivered to our clients, aligning with Home Care Standards and our internal Quality Management System (QMS).
- **Team Leadership and Development**: Lead, support, and mentor a small team of Client Coordinators, fostering a positive and collaborative environment.
- **Service Excellence**: Innovate and implement care processes that meet industry and legal standards, ensuring our clients receive the best possible care.
- **Client Relations**: Build strong, trusting relationships with clients and their families, responding to their needs with compassion and efficiency.
- **Training and Education**: Develop and deliver training programs to enhance the skills of your team and ensure they are equipped to provide exceptional care.

**About You**:

- **Compassionate Leader**: You have a genuine passion for aged care and a proven ability to lead and inspire a team dedicated to client well-being.
- **Client-Focused**: You excel in building strong relationships and have a keen understanding of client needs and how to meet them.
- **Quality-Driven**: You have experience ensuring compliance with care standards and are committed to maintaining the highest levels of service.
- **Effective Communicator**: You possess strong communication skills, enabling you to connect with clients, caregivers, and your team effectively.
- **Relevant Experience**: A minimum Diploma in Community Services, along with experience in client care and team management, is essential.

**Australian Work Rights**

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

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