Support Analyst

4 weeks ago


Holland Park, Australia Progress Recruitment Full time

**Support Analyst**

**Job Summary**:
**Responsibilities**:
Provide 1st & 2nd level end-user support across a wide range of devices including laptops, desktops, printers, phones, and mobile solutions.

Log and categorise incidents and requests, ensuring proper documentation and escalation when necessary.

Assist the Service Delivery team and help build a knowledge base for stakeholders to self-serve.

Take ownership of incidents from beginning to resolution, ensuring satisfactory outcomes for customers.

Stay updated on industry trends and best practices in technology and customer support.

Build and maintain strong relationships with external partners to optimize service delivery and vendor value.

**Requirements**:
1+ year of experience in Service Desk or customer support roles.

Hands-on experience with end-user computing devices such as laptops, desktops, tablets, and mobile devices.

Intermediate knowledge of Microsoft Operating Systems and platforms (Windows 10/11, Office 365, MS Teams, Active Directory, Exchange, SharePoint).

Familiarity with Meeting Room Technologies.

Understanding of the ITIL framework and experience working in an ITIL-based environment.

Superior customer service skills with a proactive and positive mindset.

Excellent problem-solving abilities and strong attention to detail.

Ability to manage tasks and prioritize in a fast-paced environment.

Strong written and verbal communication skills, with the ability to collaborate effectively in a distributed team.

Self-motivated with the ability to work independently and without direct supervision.

Current driver's license.

**Desirable**:
Knowledge of the Mitel telephony platform.

Experience with Microsoft SCCM and PowerShell.

ITIL Certification and experience with asset management.

Tertiary qualifications in Information Systems or related fields.

Based onsite at a client office 5 days a week.

Participation in a rotating on-call roster may be required.

**Job Types**: Fixed term, Casual
Contract length: 6 months

Pay: $30.00 - $34.00 per hour

Expected hours: 38 per week

Schedule:

- 8 hour shift

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (required)

**Location**:

- Holland Park, QLD 4121 (preferred)

Work Location: In person


  • IT Support Analyst

    5 months ago


    Wetherill Park, Australia Sika Full time

    Company Description Sika Australia is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia. We are a Global Organisation with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000 employees & an...


  • Osborne Park, Australia Wood Recruitment Full time

    Our client, a leader in mining technology innovation, is looking for an IT Desktop Support Analyst to join their growing team. As part of a renowned global group, they set the standard in high-tech simulation equipment across the mining industry. This is a fantastic opportunity to work in tech environments and significantly advance your career. **_ What...


  • Bedford Park, South Australia Royal Bank of Canada Full time

    Job Title: Senior Application Support AnalystAbout the Role:We are seeking an experienced Senior Application Support Analyst to join our Global Application Support team. As a key member of our team, you will be responsible for providing exceptional support to our Fixed Income Derivatives applications and their interfaces with various upstream, downstream,...


  • Bedford Park, South Australia Royal Bank of Canada Full time

    Job Title: Senior Application Support AnalystJob Summary:As a Senior Application Support Analyst at Royal Bank of Canada, you will be responsible for providing leadership to the global application support team and ensuring maximum uptime by providing continual 24x7 support. You will be managing large-scale structured applications and driving strategic...


  • Bentley Park, Queensland, Australia Ngala Full time

    We are seeking an experienced Database Support Analyst to join our ICT team in Bentley. This is a permanent part-time position contracted to 3 days a week (22.8 hours).About the RoleThe successful candidate will administer and support continuous improvement for client data systems, assisting with developing and maintaining the performance, integrity, and...


  • Bedford Park, South Australia Royal Bank of Canada Full time

    Job Title: Senior Application Support AnalystJob SummaryThis role involves providing comprehensive support for the Global onsite-offshore Front office application support team, focusing on Fixed Income Derivatives applications and their interface with various upstream, downstream, infrastructure, database, and more. The ideal candidate will have a strong...

  • Strategic Analyst

    3 weeks ago


    Parramatta Park, Queensland, Australia NSW Department of Communities and Justice Full time

    NSW Department of Communities and Justice is seeking a Strategic Analyst to join their team.As a Strategic Analyst, you will work with a team of analysts using data to help the department understand its clients' needs and unpack performance. This is a great opportunity to be involved in undertaking targeted analysis, developing new metrics and interactive...


  • Bedford Park, South Australia Royal Bank of Canada Full time

    Job SummaryWe are seeking a highly skilled Senior Application Support Analyst to join our team at Royal Bank of Canada. As a key member of our Global Application Support team, you will be responsible for providing technical support and guidance to our business users, ensuring the smooth operation of our Fixed Income Derivatives applications.Key...

  • Test Analyst

    6 months ago


    Macquarie Park, Australia Enterprise IT Resources Pty Ltd Full time

    Contract Type: - Contract- Location: - Macquarie Park - New South Wales- Salary: - WFH flexibility- Reference: - 7243- Contact Name: - Tito Tealdo- **Job Description**: **Job Title: Test Analyst - Salesforce** **Location**: Sydney **Expected contract length: IMMEDIATE START -** 6 month contract **Expected rate**: Up to $792 per day **Role Overview**: We...

  • ICT Business Analyst

    2 months ago


    Regents Park, Australia Health Spring Australia Full time

    Health Spring Australia owns one of the major health and nutrition brands in Australia. The company is specialized in complementary medicines, health foods, milk powder products and cosmetics. We supply high-quality personalized nutritional care tailored to the needs of different customer groups. The company is looking for an experienced ICT Business Analyst...


  • Shailer Park, Queensland, Australia Sandhu Freights Pty Ltd Full time

    Job Title: Senior Financial AnalystWe are seeking an experienced and skilled Senior Financial Analyst to join our team at Sandhu Freights Pty Ltd. This is a key role in supporting the company's growth and success.About YouA Master's degree in Accounting, Finance, or a related fieldExperience in financial analysis and accountingAs a Senior Financial Analyst,...

  • Commercial Analyst

    4 weeks ago


    Parramatta Park, Queensland, Australia REO Group Full time

    Job Title: Commercial AnalystJob Summary:We are seeking a highly skilled Commercial Analyst to join our Sales and Marketing Commercial team. As a key member of the team, you will be responsible for monthly sales reporting, forecasting, and analysis. You will also act as the finance business partner for the sales team, providing dedicated support for...

  • Data Analyst

    1 month ago


    Macquarie Park, Australia Metcash Full time

    Joining the Metcash Family At Metcash, you’re part of something bigger . You have all the perks of a small business heart, without missing out on the big business support. Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a...

  • Business Analyst

    4 weeks ago


    Parramatta Park, Queensland, Australia REO Group Full time

    Job DescriptionAt EC Carpets, we are seeking a highly skilled Business Analyst to join our team in Adelaide. As a Business Analyst, you will play a critical role in driving great value and insight back into the organisation.Key Responsibilities:Develop and maintain accurate costing systems concerning labour, materials, and production methods.Responsible for...


  • Macquarie Park, Australia Catholic Healthcare Full time

    Join Our Team as a Technical Business AnalystCatholic Healthcare is seeking a talented Technical Business Analyst to bridge the gap between business needs and technology solutions.About the RoleThis exciting opportunity is available within our large internal IT team to support substantial business growth.Key ResponsibilitiesAnalyzing business processes to...


  • Parramatta Park, Queensland, Australia AXR Full time

    About the Role As a key member of the Operations Finance team at AXR, you will work closely with the Operations Finance Manager and Head of Commercial to drive business performance and behaviours across an iconic brand. You will be responsible for partnering with operational stakeholders to shape performance, reporting on weekly and monthly manufacturing...

  • IT Grc Analyst

    6 months ago


    Macquarie Park, Australia Metcash Full time

    We have an excellent opportunity for an **IT GRC Analyst** (Governance, Risk & Compliance) on a 12mth Fixed Term Contract. The IT GRC Analyst has day-to-day responsibility for central coordination of the management of IT and cyber security risks, maintaining robust IT and security policies, standards, procedures, and guidelines, and ensuring compliance with...


  • Osborne Park, Australia Peoplebank Full time

    Location: - Osborne Park- Job Type: - Contract- Posted: - about 6 hours ago- Contact: - Irene Yam- Discipline: - General IT - Reference: - 259045**Cloud Technical Analyst** - An initial 6 months contract with possibility of extension - Exciting opportunity with a prominent financial client in Perth - Skills:Azure Cloud Services, O365, Exchange Online,...

  • Financial Analyst

    5 months ago


    Carole Park, Australia C3 Talent Full time

    Brisbane South Location - On-Site Parking - $130,000 - $150,000 per annum plus superannuation Our client is an established leader in the automotive parts and equipment industry, specialising in custom-made solutions. With a strong commitment to quality, innovation, and customer satisfaction, they have earned their reputation as market leaders. To support...

  • Data Analyst

    4 weeks ago


    Macquarie Park, Australia Metcash Full time

    About the RoleWe are seeking a highly skilled Data Analyst to join our Liquor pillar at Metcash. As a Data Analyst, you will play a pivotal role in transforming data into actionable insights that drive strategic decision-making across our business.You will be responsible for designing, developing, and maintaining business intelligence solutions, including...