Digital Product Owner

6 months ago

Sydney Central Business District, Australia icare NSW Full time

Bring your Product Owner skills to support Digital Space of iCare.
- Permanent, Fulltime position, Sydney CBD location
- Primarily office-based role (Kent Street/ Paramatta) with flexible working available

**About the Role**

The Product Owner acts as the voice of the customer and will lead agile squads responsible for uplifting icare’s Digital platforms ensuring that it both meets the needs of the business and provides a best-in-class experience for our customers.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- icare day - access to an extra day’s leave
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as a **Digital Product Owner** you will:

- The Product Owner role bridges the gap between the customer, the business and technical teams focusing on the delivery of tangible product features to meet the needs of customers and the business and address problem statements.
- The Product Owner will be accountable to prioritise and make tough decisions on what work should be done and more importantly what should not. They are accountable to identify, prioritise and deliver on optimisation opportunities of the Digital platforms.
- Ensures close collaboration with the business and technical stakeholders to develop and document user stories.
- Works cross functionally across the digital organization specially customer experience to
- ensure that the voice of the customer is incorporated into the product design.
- Define customer needs and ensure the associated features meet those needs.
- Deliver best-in-call digital customer experiences, bringing important expertise, skills and knowledge across Product strategy & digital experience roadmaps, dealing with backlogs, and improving self-service through digital solutions
- Provide business context, vision and articulate the business value (user story level).
- Articulate the user stories and acceptance criteria (with support from SMEs and BAs where needed).
- Co-facilitate sprint reviews/showcases with Scrum master (SPO communicates achievement of sprint goals/user stories, demonstrates the functionality and seeks feedback).

**Skills & Experience**
- 6 plus years of experience preferably in large complex organisations.
- Agile experience in the role of product owner, embracing the agile mindset.
- Preferred experience in insurance claims business context (preferably in a Personal Injury/ workers insurance).
- Well-developed coordination skills combined with a sound understanding of project management techniques.
- Previous experience within one or more of the following: Service design, CX design or Business Analysis.
- Understanding and experience in one or more of the following system technologies: Customer Relationship Management (Salesforce), Digital (Sitecore), and/or document management.
- Understanding of emerging technologies, data, analytics and reporting and what constitutes good practice in a claims environment.
- Has technical product knowledge or specific domain expertise.
- Possess a fundamental understanding of end-to-end customer experience integration and dependencies.
- A broad range of experience in leading design initiatives & process improvements with a specific focus on customer experience.

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**
- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

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