Service Assurance Officer

6 months ago

Kenmore, Australia Churches of Christ Full time

**Churches of Christ Housing Services, Kenmore Campus**

**Permanent, full-time opportunity**

**The importance of this role**

The Service Assurance Officer is responsible for coordinating and delivering administration support, ensuring prescribed processes are implemented in accordance with documentation and related compliance requirements.

Within this role you will be responsible for, however, not limited to:
- Producing reports and correspondence, including statutory and contract compliance reports;
- Providing advice and assistance in interpreting data and identifying trends;
- Monitoring and supporting the quality and continual improvement of data and information management systems;
- Drafting and implementing work instructions and standard operating procedures for the assigned functional area consistent with relevant frameworks and compliance requirements;
- Conducting audits to ensure adherence with compliance requirements and contract obligations.

**What you can bring to the team**

You are efficient and able to demonstrate accuracy and a high attention to detail. Solid written and verbal communication skills, are a must.

You have the ability to listen to the needs of all stakeholders and operate with confidentiality and initiative. You are looking for a role that will enable you to contribute to a positive, supportive team culture in a busy and varied environment.

Ideally your experience and qualifications include:

- Diploma qualification in business, administration or equivalent capabilities derived from relevant experience;
- Knowledge of legislative compliance and quality assurance processes;
- Analytical skills and attention to technical proficiency (particularly with excel)
- Four years’ experience in a similar or transferrable role;
- Demonstrated experience in documentation review and/or compliance checks.
- Knowledge of social housing regulation is highly desirable.
- Importantly, you will be someone who closely aligns with our organisational values of: Unconditional Love, Continual Innovation, Mutual Trust, Wise Stewardship and Safety._

**Employee benefits**

As a not for profit entity, our employees can package up to $18,549 p.a. of their taxable income before your income tax is calculated. Up to $15,900 p.a. on every day expenses (such as mortgage payments, rent, groceries, bills and insurance) plus up to $2,649 p.a. on meal/entertainment benefits.

By being such a large organisation, we are also able to offer a range of compelling benefits. Including but not limited to:

- Five (5) weeks of annual leave and the ability to purchase more;
- Discounts through our large network of retail partners including:

- JB Hi-Fi,
- The Good Guys,
- Goodlife Health Clubs,
- Bupa Health,
- Plus many more;

**To apply**

**Applications will be reviewed as they are received.

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