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Ict Team Lead Systems Care

1 month ago

Brisbane, Australia Goodstart Early Learning Ltd Full time

Goodstart is Australia’s largest early learning provider. As a not-for-profit social enterprise, we exist purely to improve the lives of Australia’s children and their families. Our people are our foundation, together we are working to ensure children have the learning, development and wellbeing outcomes they need for school and life.

**Role**: ICT Team Lead Systems Care

**Location**: Murarrie, Brisbane Queensland

**Employment Type**: Permanent - Full time

With 15,000 Goodstart team members across 661 centres nurturing 63,600 children, we’re Australia's largest provider of early learning and care. As a not-for-profit social enterprise, we exist purely to improve the lives of Australia's children and their families. From our centre teams to our support teams, we work together to make a real difference for children in those crucial early years.
The ICT Team Lead for Systems Care plays a pivotal role in overseeing and guiding our Systems Care Teams. This individual will champion a customer-centric ethos in harmony with Goodstart's Foundations, empowering the team to provide exceptional service and support to our stakeholders. Special attention will be given to the Dimensions project, with a focus on enhancing comprehension and proficiency with the product.

**Your Impact**:

- Manage and lead the daily operations of the Systems Care Team, focusing on enabling and empowering the Centre Network teams’ to better understand the systems that they are using and how these tools can enable business success.
- Build and maintain a framework for collaboration around product problem, issues, and enhancements.
- Team Leadership - to lead and drive a customer focussed culture.
- Establish successful support process and communication channels so that faults, defects and incidents are addressed in a timely manner.
- Provide data to vendor on regular/ repeatable issues and problems for early intervention.

**What Goodstart can offer you**:

- Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs.
- Not-For-Profit Salary Packaging benefits which reduce your taxable income to increase take home pay.
- Access to discounted childcare (up to 15%)
- Discounted health care and access to employee wellbeing program with BUPA
- Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
- Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes.
- Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years.
- Be a part of a team and work environment where everyone feels a sense of belonging, inclusion and purpose.
- Regular social events at our head office location
- Security and stability - as Australia’s largest provider of early learning and care and a not-for-profit social enterprise, we exist purely to improve the lives of Australia’s children and their families.

**You’ll bring to the table**:

- Prior experience in a similar role within the relevant industry is essential, particularly in leading large teams with expertise in contact center solutions.
- Experience of labour and forecasting experience on an enterprise level.
- Strong working knowledge of PureCloud/ Dimensions/Zap / PowerBi desirable.

How to apply

Supporting our people and protecting our children
We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.