Watergardens - Ops Manager
9 months ago
Experience in Commercial Cleaning
- Leading National Business
- Career progression available
**Company Background**:
Our client is a leading Facilities Management company dedicated to delivering exceptional facilities services solutions to their clients across multiple states. With a commitment to excellence and a focus on customer satisfaction, they are seeking an experience Retail Site Manager to join their team in Victoria. You will oversee and optimise operations across a retail shopping centre, ensuring the highest standards of service delivery, and maintaining strong client relationships.
**Key Responsibilities**:
- **Leadership and Team Management**: Lead and inspire a team of soft services professionals, including janitorial, cleaning, pest control, landscaping, and more, across multiple states. Foster a positive work culture, encourage teamwork, and provide mentorship to enhance individual and team performance.
- **Operational Excellence**: Oversee the daily operations of soft services, ensuring efficiency, quality, and compliance with company standards and industry regulations. Implement best practices and continuously improve processes to optimize service delivery.
- **Client Relationships**: Cultivate strong partnerships with clients, understanding their needs, and addressing any concerns or inquiries promptly. Regularly engage with clients to evaluate their satisfaction levels and identify opportunities for service improvement.
- **Budget and Resource Management**: Develop and manage budgets for soft services operations. Optimize resource allocation, control costs, and explore opportunities for cost-saving initiatives without compromising service quality.
- **Performance Monitoring and Reporting**: Implement performance metrics and monitoring systems to track key performance indicators (KPIs). Prepare regular reports on operational performance and present them to senior management.
- **Compliance and Safety**: Ensure compliance with all relevant regulations, safety protocols, and industry standards pertaining to soft services operations. Take proactive measures to maintain a safe and healthy work environment for all team members.
- **Training and Development**: Identify training needs and provide ongoing training and development opportunities to team members. Keep the team updated on industry trends, best practices, and advancements in soft services.
**Qualifications and Requirements**:
- Bachelor's degree in Facilities Management, Business Administration, or a related field preferred.
- Proven experience in managing commercial cleaning contracts and teams.
- Experience in retail industry
- Strong leadership skills with the ability to motivate and guide a diverse team.
- Excellent organizational and problem-solving abilities.
- Knowledge of industry standards, best practices, and emerging trends in soft services.
- Exceptional communication and interpersonal skills to build and maintain client relationships.
- Budget management and financial acumen.
- Familiarity with compliance and safety regulations in the facilities management industry.
- Ability to travel across states as needed.
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