Aps3 Participant Support Officer

2 weeks ago

Hobart, Australia Chandler Macleod Full time

**Location**
***
- Hobart, Tasmania**Category**
***
- Executive**Salary**
- $37.36 AUD - $37.36 AUD Hourly**Posted**
- 07-Sep-2023**Work type**
- Casual/Temp**Contact**
- Teresa Zanatta**Reference**
- BH-150895**Mandatory: Australian Citizenship required to work within Federal Government**

**Applications close by 2pm Thursday 15th of September 2023.**

**Our Federal Government client is seeking to engage in multiple APS3 Participant Support Officer for 18 months fulltime working 37.5hrs per week assignment with an option to possibly extend in HOBART TAS**

It is highly desirable that the successful applicant understand or lived experience in the field of disability.

**About the Team**

The Complex Support Needs Branch provides specialised support for people with disability with additional complexity due to situational and personal factors. Roles within the branch may sit within the following teams:

- **Complex Support Needs**: supports participants who are in the Complex Support Needs Pathway.
- **Children and Young People**: provides support to children with disability who currently reside outside of the family home in full time or part time voluntary arrangements acknowledged by the relevant state or territory.
- **Liaison**: provides support nationally to Justice system staff, to improve communication between state systems and the National Disability Insurance Scheme (NDIS).
- **Operations**: Provides a range of operational support to all teams in the branch, including triage and workflow of participants through the CSN pathway.

**About the Role**

The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.

The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

**Responsibilities may include but are not limited to**:

- Managing and resolving participant matters by actioning planning tasks as per the NDIS Act.
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and NDIA online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the NDIA Business systems.
- .

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

**What's on Offer?**
- **Position located in** **HOBART TAS**:

- **APS3 $37.36/ph + super**:

- **Temporary contract for 18 months, with an option to extend**:

- **Fulltime Standard Hours or work - Monday to Friday, 8:30 am till 5:00 pm - 37.5 hours per week**

If you are interested in the role and you have the right experience for the position. CM123W

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