Orthodontic Receptionist

**Reception and administration**

Join us and be a part of a small, but dynamic team committed to making a difference in our patients' lives Our aim is to provide orthodontic care in a warm and caring environment at every stage of the patient's journey.

As part of our reception team, you will be responsible for the first impressions and ongoing outstanding customer experience. We want you to come in and truly show what great customer service is, right from the very first moment.

You must be able to thrive in an environment where new technologies are a constant and professional development is a focus. This role will have administrative and clinical duties but we prefer to see your head up, not down; to build relationships, not transactions.

To be a great promoter of our practice you’ll need to be highly organised, with excellent communication and love working in a fast paced environment, have a love for creating efficient processes and a genuine passion for ensuring every team member is delivering the very best service experience. You’ll be confident and experienced in coaching fellow team members to perform their best and be open to being coached by others.

⭐ You will be the first point of contact in the clinic for patients and their families, so a warm approachable manner is a must

⭐ Book appointments for new and existing patients

⭐ Help create and maintain the processes and culture that exude customer service excellence, quality and efficiencies

⭐ Work closely and ensure smooth communication and processes

⭐ Complete administrative tasks with accuracy including financial contracts (payment plans paperwork) and chart entries

⭐ Maintain and update manuals as required

⭐ Report regularly to the Principal Orthodontist

⭐ _Dental Assisting chair side _and sterilisation as a secondary role (no experience necessary). Not only will this help you provide excellent service to our patients, but it will also help you answer any questions you may receive at the reception. Plus, you'll enjoy a great team dynamic, and feel confident knowing that you can step up to support your colleagues no matter their position in the practice.

**About you**:
⭐ Previous experience in an administration/customer service role will be highly regarded but not essential.

⭐ You’re great at building rapport with both children and adults.

⭐ You have good attention to detail and a love of following through tasks to completion. Demonstrate this by answering this riddle in your cover letter: “what has to be broken before you can use it?”

⭐ You have demonstrated experience interacting with fellow team members and thrive off working in this environment.

⭐ You’re not afraid of ticking off those routine processes that must be completed daily and thrive on organisation

⭐ You understand that first impressions count, so you have impeccable personal hygiene, appearance and are well groomed
⭐ The opportunity to work with others who truly want to see the business
succeed
⭐ A great team and culture who laugh and celebrate every day

⭐ A supportive leadership team committed to your continual training and
development.
⭐ An opportunity to impact the future growth of the business

⭐ Experience in a dental clinic not required, but administration experience and adaptability to new technology is key

The finer details:
⭐ Immediate Start Available
⭐ We are open to one full time person or two part-timers. Saturdays are a must.
⭐ Remuneration will be based on skills and experience
⭐ Parramatta Monday - Thursday, 7.30am to 6pm
⭐ Canterbury Friday 11am to 7pm and Saturday 9am to 2pm

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $26.00 - $35.00 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- 10 hour shift
- Weekend availability

Supplemental pay types:

- Performance bonus

Application Question(s):

- What is your expected hourly rate?

Licence/Certification:

- COVID-19 vaccination certificate (required)

Work Location: In person