Digital Account Manager

2 weeks ago

Sydney, Australia SEO Shark Full time

**About our company**:
Part of Sentius Group, **SEO Shark **is defined by our Passion, Knowledge, and Performance.

From our modest beginnings in 2014, we have grown into one of Australia’s most successful digital marketing agencies, with clients across many industries.

We deliver best practice, transparent digital marketing campaigns which produce market-leading results and returns, enabling our clients to outperform and _**devour the competition**_.

**Job Type**:(Hybrid)

**Role outline**:
Based in the Sydney CBD Head Office, the **Client Success Manager** will managethe relationship with our digital clients. The role involves managing service level, campaign performance, retention, and growth.

This role will liaise, oversee, and execute strategic campaign strategies and plan activities required to help our clients meet their digital marketing goals. This includes:

- Creating **Search Engine Optimisation** (SEO) campaign strategy to drive rankings, traffic, and conversions.
- Overseeing the execution of web development tasks by our web developers.
- Creating, tracking, and reporting on **Search Engine Marketing** (SEM) campaigns.
- Building a strong rapport with clients to nurture, retain, and grow their investment.

**The Client Success Manager will be expected to**:

- Oversee a diverse portfolio of clients, acting as the first point of contact and ensuring consistent communication to ensure they feel looked after.
- Manage and monitor campaign performance.
- Manage, convey, and present project deliverables to internal and external stakeholders.
- Identify opportunities to grow client investment.
- Produce in-depth monthly campaign performance reports, confidently and authoritatively explaining each aspect to clients.
- Understand and resolve challenging client requests or communicate more complex issues to the **General Manager**.
- Educate clients on best practices, project execution, and how to troubleshoot common technical issues with their websites.
- Research and promote high-conversion and effective campaign elements.
- Keep up to date with industry trends and identify relevant opportunities for clients.
- Communicate opportunities to improve the client experience with the broader SEO Shark team.
- Understand and work with a variety of software reporting tools and CRMs.

At SEO Shark, you will be part of a talented team working on a diverse array of clients from various industries around Australia. As part of your role, you will collaborate with some of Australia’s leading digital marketing specialists to create and deliver outstanding outcomes for clients.

**Why work for SEO Shark?**
- Work in a fun and relaxed office environment focusing on open communication and collaboration.
- Use a suite of industry-leading tools and the latest cloud environment.
- Work from home (WFH) on Tuesday and Friday.
- Exciting career development opportunities.
- Competitive salary package.
- Earn commission on client up-sells.
- Benefit from professional training and development opportunities.
- Be on the cutting edge of the digital marketing industry with monthly knowledge share sessions and support from our parent Sentius.
- Enjoy the genuine gratitude of clients who trust you to consistently deliver outstanding results.

**Required**:

- **MUST** have at least **one year** of relevant agency experience.
- Strong understanding of SEO principles.
- Excellent communication and organisational skills
- Self-motivated with the ability to work independently or as part of a team.
- Enthusiasm for digital marketing with a can-do attitude and willingness to grow and develop your expertise.

**REPORTING TO**:Client Services and Delivery Manager**

**LOCATION**: Sydney (Town Hall)

**Salary**: $55,000.00 - $85,000.00 per year

**Benefits**:

- Salary packaging
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission

Ability to commute/relocate:

- Sydney, NSW 2000: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: One location

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