Manager Data Analytics

2 months ago

Brisbane, Australia Queensland Rail Full time

**Manager Data Analytics & Reporting**:

- Req. Id: 6331- Date: 28 Nov 2023- Location: Brisbane, QLD, AU, 4000- Company: Queensland Rail**About the team**

Our Operational Improvement & Reliability team sits within our SEQ Operations division and plays an integral role supporting the daily operations of our SEQ passenger services (‘Citytrain’). Our team’s responsibilities range from capturing network incidents and unplanned schedule changes, to analysing and reporting on our performance to both internal and external stakeholders. We also provide data insights that inform our leaders’ data-driven decisions to increase our operational efficiencies while delivering world class services to our customers.

**Position Purpose**

Manage the continuous improvement and delivery of Queensland Rail's SEQ Operations Data Analysis & Reporting Capability, to enable the delivery of data insights that support data driven improvement initiatives and reporting against contractual obligations.

**Daily overview**:

- Lead the continuous improvement of operational performance reporting and analytics including developing and implementing processes and programs of work to support availability of data to drive business intelligence including development of visualisations and system reports to meet user requirements and provision of data for regulatory and contractual reporting.
- Implement and assure industry best practice, in the development and deployment of machine learning models, predictive analysis algorithms, and intuitive and interactive online reports.
- Provide specialist technical advice and support to system users regarding data quality, system processes and procedures which support data integrity and operational excellence.
- Develop and foster relationships that builds trust, accountability and ownership within an environment and culture that encourages innovation and collaboration across Queensland Rail Departments.
- Design and deliver detailed technology and capability road-maps together with key stakeholders (ie: ICT) that deliver a coordinated approach to the use of operational data.
- Project manage the development and deployment of Analysis Outcomes and Reporting tools, to ensure continued improvement in data management processes.
- Lead and manage the SEQ Operations Data Analytics and Reporting team to establish a culture of continuous improvement, accountability and Customer Service excellence to embed data driven decision making to deliver efficient and effective services for the customers of Queensland Rail.

**Hours**
- Monday to Friday day shift.
- Hours are generally standard business hours.

**What we are looking for**:

- High level of leadership and management skills of diverse workforce in delivering time sensitive business outcomes within a complex operational and customer oriented environment.
- Extensive knowledge of data science and data manipulation techniques and interpretation and the ability to present such complex information to senior and executive leadership.
- Extensive level of influencing, interpersonal, consultation, relationship building and negotiation skills that build and sustain productive relationships and partnerships.
- High level of skill to lead during times of change, including effective change management, communication, and stakeholder management skills.
- Knowledge of and willingness to commit to and work within Queensland Rail.

to view the position description for this role.

The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, health assessment and background checks that might also include criminal history and credit checks.

**Supporting a Diverse Workforce**

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.

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