Learning Manager Airports

5 days ago

Perth, Australia Qantas Airways Limited Full time

Challenge yourself to partner with Airports and Operational business partners to implement key learning strategies to deliver great customer outcomes- Opportunity to drive innovative outcomes in a fast-paced environment- Permanent position based in Perth Airport (Hybrid)

Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an always evolving industry.

Taking ownership is critical. Whether we’re working individually or as a group, we challenge ourselves to deliver results. In this role of Learning Manager you will be responsible for understanding the collective learning and development needs of the Qantas Group operations across our Airport operations in line with the broader business strategy. Embedded in the senior leadership community, this role is accountable for the governance, strategy, development and delivery of training and customer experience learning programs for their allocated portfolio. Planned domestic travel may be required from time-to-time to help deliver on these objectives.

As a key business partner you will provide expert advice, leadership, coaching and strategic solutions, leveraging off current adult learning methodologies, to ensure the smooth transition of business strategy and operational requirements into training delivery and implementation, in an innovative, timely and cost effective way. As Learning Manager, you will build effective working relationships across the portfolio and manage a variety of stakeholders, working together to drive operational /customer experience excellence and continuous improvement across performance targets.

What you’ll bring to the role:
- 5+ years’ experience in, training management and/or facilitation roles.- Tertiary qualifications in Adult Education or related discipline.- Strong knowledge and understanding of an operational environment, preferably experience working in an operational area- Exceptional presentation and facilitation skills as well as knowledge of adult learning principles through various training methodologies and learning solutions.- Experience working in L&D - training management, business partnering, consulting or similar activities.- Business Partnering and Influencing skills, especially at strategic and senior leader level.- A strong customer and delivery focus.- Exceptional communication skills with the ability to communicate with technical and non-technical stakeholders.- Sound analytical, conceptual and problem-solving skills.- Exceptional leadership and people management capability with the ability to lead, motivate, engage and develop high performing teams.- Project management and process improvement experience and expertise, including experience managing change.- Self-motivated, proactive, and able to deal with ambiguity and complexity.- Strong negotiation and influencing skills to effectively address even the most resistant stakeholders and challenging situations.- Demonstrated ability to work cross-functionally and think both critically and strategically.- High degree of computer literacy - experienced user of MS Office suites.

We’re expected to drive our own learning. We’re surrounded by people with years of experience and expertise in different fields, resources that help to teach and leaders that guide the way. This gives us the support we need to rise to the challenge.
- Why Qantas?_
- You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully._
- There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless._
- The Qantas employee benefits program offers amazing benefits that extend well beyond travel._- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays._- We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and the option to purchase additional paid leave for eligible employees._- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional

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