Client Engagement Officer

2 months ago


Granville, Australia Glow Healthcare Agency Full time

About Us: Glow Healthcare is dedicated to providing high-quality support and services to both NDIS participants and the aged care community. Our commitment to compassionate care and professional service is at the core of what we do. We are seeking a proactive and dynamic Client Engagement Officer to join our team at our Granville office.

Position Overview: As the Client Engagement Officer, you will play a key role in managing client intake for both our NDIS and Aged Care Nursing departments. This position requires attending relevant industry events, building strong relationships with potential clients and stakeholders, and ensuring a seamless intake process. You will represent Glow Healthcare at NDIS and aged care events, helping expand our reach and enhance our client base.

Key Responsibilities:
Manage the intake process for clients in the NDIS and Aged Care Nursing departments, ensuring accurate documentation and timely onboarding.

Attend and represent Glow Healthcare at aged care and NDIS events, fostering relationships with potential clients, families, and service providers.

Build and maintain strong relationships with clients, stakeholders, and community partners.

Collaborate with internal teams to ensure smooth service delivery and ongoing support for clients.

Provide clients and families with detailed information about services, guiding them through the intake process.

Track and report on client intake metrics and ensure targets are met.

Assist in marketing initiatives, including participating in promotional events and activities.

Stay up-to-date with industry trends and changes in NDIS and aged care regulations.

Skills and Experience:
Previous experience in client engagement, intake coordination, or a similar role within the NDIS or aged care sectors.

Strong understanding of the NDIS framework and aged care services in Australia.

Excellent communication and interpersonal skills with the ability to connect with clients, families, and stakeholders.

Ability to work independently and manage time effectively.

Proficiency in Microsoft Office and client management systems.

Valid driver’s licence and ability to attend events and meetings as required.

What We Offer:
Competitive salary package.

Opportunities for professional growth and development.

A supportive and collaborative work environment.

The chance to make a meaningful impact in the lives of NDIS participants and aged care clients.

If you're passionate about client engagement and are excited to contribute to the growth of Glow Healthcare's NDIS and Aged Care Nursing departments, we’d love to hear from you

Pay: $72,760.00 - $97,036.77 per year

**Benefits**:

- Extended annual leave
- Work from home

Schedule:

- Monday to Friday

Supplementary Pay:

- Quarterly bonus
- Retention bonus

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)
- Intake: 1 year (preferred)

Work Location: In person


  • Sales Assistant

    5 months ago


    Granville, Australia REGIS Design Pty Ltd Full time

    **Join Our Growing Team!** REGIS Design, a dynamic small business designing and manufacturing aftermarket alloy wheels, is seeking a motivated and organized individual to fill the combined role of Bookkeeper and Office Manager. **Are you a detail-oriented self-starter with at least two years of experience in bookkeeping and office administration?** If so,...

  • Secretary

    5 months ago


    Granville, Australia Mills Resources Full time

    Ability to communicate in mandarin is essential to this role - Experience in real estate, property or professional services environments - Contact Ross Stephens on 0447346883 for a confidential discussion **Client** Financial Services provider to the real estate industry based west of Sydney CBD, offering exceptional career opportunity for experienced...


  • Granville, Australia Mars Hill Care Services Full time

    Mars Hill Care Services is a dedicated provider of individualised care and support services to people with diverse needs. We are currently seeking compassionate, reliable, and skilled Male Support Workers who can cover active night shifts to join our dynamic team. **Key Responsibilities** - Provide personalised care and support tailored to the individual...


  • Granville, Australia Mars Hill Care Services Full time

    We are currently seeking compassionate, reliable, and skilled Filipino speaking Support Workers who can cover day shifts to join our dynamic team. **Key Responsibilities** - Assist the client with daily activities, including personal care, medication management, and mobility. - Implement care plans, adapting to the client's needs and preferences. - Foster a...


  • Granville, Australia Pacific Financial & Investment Pty Ltd Full time

    Provide administrative support to executives or management team members, including scheduling appointments, managing calendars, and organizing meetings. - Prepare and distribute memos, letters, reports, and other documents. - Maintain office filing systems, both electronic and physical, ensuring documents are organized and easily accessible. - Order office...


  • Granville, Australia Mars Hill Care Services Full time

    * Must speak Thai - Must be available 8:30 AM - 2:00 PM - Monday and Tuesday - Must have Support Work experience We are currently seeking compassionate, reliable, and skilled Support Workers who can cover day shifts to join our dynamic team. **Key Responsibilities** - Assist the client with daily activities, including personal care, medication management,...


  • Granville, Australia Mars Hill Care Services Full time

    * Must speak Nepali - Must be available 8:30 AM - 2:00 PM - Monday and Tuesday - Must have Support Work experience We are currently seeking compassionate, reliable, and skilled Support Workers who can cover day shifts to join our dynamic team. **Key Responsibilities** - Assist the client with daily activities, including personal care, medication...


  • Granville, Australia Mars Hill Care Services Full time

    * Must speak Filipino - Must be available 8:30 AM - 2:00 PM - Monday and Tuesday - Must have Support Work experience We are currently seeking compassionate, reliable, and skilled Support Workers who can cover day shifts to join our dynamic team. **Key Responsibilities** - Assist the client with daily activities, including personal care, medication...


  • Granville, Australia Mars Hill Care Services Full time

    * Must speak **Vietnamese**: - Must be available 8:30 AM - 2:00 PM - Must have support work experience. We are currently seeking compassionate, reliable, and skilled Support Workers who can cover day shifts to join our dynamic team. **Key Responsibilities** - Assist the client with daily activities, including personal care, medication management, and...


  • Granville, Australia Mars Hill Care Services Full time

    Mars Hill Care Services is a dedicated provider of individualised care and support services to people with diverse needs. We are currently seeking compassionate, reliable, and skilled Male Support Workers who can cover active night shifts to join our dynamic team. **Key Responsibilities** - Provide personalised care and support tailored to the individual...

  • Marketing Specialist

    2 months ago


    Granville, Australia Star Training Academy Full time

    As a Marketing Specialist at Star Training Academy, you will play a crucial role in executing marketing strategies and initiatives to build brand awareness and support business growth. Collaborating closely with the Managing Director, you will contribute to the development and implementation of marketing plans, ensuring close alignment with the...


  • Granville, Australia Reliable Nursing and Community Care Full time

    **About Us** At Reliable Nursing and Community Care0, we are a leading provider of care services in the Aged Care and NDIS sectors. Our mission is to deliver compassionate, client-centered care and support to individuals who rely on us for their well-being. We are seeking an organized and proactive **Admin/Compliance Assistant** to join our dynamic team and...

  • Age or Disabled Carer

    4 weeks ago


    Granville, Australia Reliable Nursing and Community Care Full time

    **About Us**: Reliable Nursing Agency is an accredited care services provider based in NSW that specialises in home-care services and provide excellent standards of personalised care to clients in various settings such as nursing homes, care homes and residential settings. Our range of services include but are not limited to palliative care, disability...


  • Granville, Australia Glow Healthcare Full time

    The NDIS Workforce Capability Framework describes this role as a Disability Services Specialist for services funded under the NDIS. Persons working within this role are responsible for using the strategies determined in the participant's support plan. Generally, a Disability Services Specialist job description may include: Intake Interviews: Conduct intake...

  • State Sales Manager

    5 months ago


    Granville, Australia BlueScope Full time

    BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes. **The Opportunity** Come and discover the...


  • Granville, Australia Tabcorp Full time

    Could this be one of those rare moments to do the best work of your career? At Tabcorp, our story continues to evolve every day. It’s an exciting moment in our history – a new era of Tabcorp. We’re raising the game by creating the most engaging betting and entertainment experiences, and to lead in integrity. We’re here to create excitement...

  • Design Drafter

    5 months ago


    Granville, Australia Consolidated Power Projects Australia Full time

    **Introduction**: - Full-time, permanent position - Based in either our NSW or QLD offices - Join an industry leader who is supporting Australia move towards a renewable energy future **Description**: Who are Consolidated Power Projects (CPP)? As part of the Quanta Services Group, a Fortune 250 Company, Consolidated Power Projects Australia (CPP) is an...


  • Granville, Australia Cars24 Full time

    As a Stock controller and registration clerk, you will be part of a team that ensures that our customers receive a smooth, consistent and exceptional customer experience. In this role, you will support the logistics and local teams in getting vehicles ready for delivery by fulfilling registration processes and by ensuring all items that need to be delivered...


  • Granville, New South Wales, Australia FINDSTAFF Full time

    About UsFINDSTAFF is a leading provider of comprehensive employment solutions across various industries, including blue and white collar sectors. With over 30 years of experience, we have established ourselves as a trusted partner for businesses of all sizes and requirements.The CompanyOur client is a prominent equipment supplier operating in multiple...


  • Granville, New South Wales, Australia FINDSTAFF Full time

    About UsFINDSTAFF is a leading provider of comprehensive employment solutions across various industries, including blue and white collar sectors. With over 30 years of experience, we have established ourselves as a trusted partner for businesses of all sizes and requirements.The CompanyOur client is a prominent equipment supplier operating in multiple...