Rtba Functional Analyst

2 weeks ago

Melbourne City Centre, Australia Department of Premier & Cabinet Full time

About us
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.
About the role
Reporting to the Manager, Residential Bonds, the role of the Functional Analyst is responsible for:

- Overseeing and delivering RTBA website projects, aligned with RTBA and CAV's strategic priorities.
- Daily management, oversight and deliverables of projects arising from RTBA's transactional website.
- Preparing and providing operational advice to RTBA senior managers and others across the DGS.
- Supervising various providers of services to the RTBA, and liaison with other agencies.
- Undertaking other tasks required for the effective and efficient administration of the RTBA.

There is an ongoing position available. The work location for this position is Melbourne CBD with hybrid work arrangements available.
About you
To be considered for the role, you must be able to demonstrate:

- Knowledge of the operation of the RTBA or rental bonds on residential tenancies, or experience in large scale outsourcing of government services.

**Requirements**:

- A qualification in IT or other business discipline and basic Salesforce platform knowledge, especially in Service Cloud, Experience Cloud, and Marketing Cloud, from an analyst perspective, would be highly desirable.

For specific responsibilities please review the attached position description.
This position is only open to applicants with relevant rights to work in Australia.
How to apply
- a resume; and
- a cover letter which addresses the key selection criteria (within three pages)

Other relevant information
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.
DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.

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