Banquet Operations Manager

3 weeks ago

Hobart, Australia Crowne Plaza Hotels & Resorts Full time

At Crowne Plaza Hobart, we are on a mission to be the number one mid-size Conference and Events Venue in Southern Tasmania. To achieve this, we are looking for a special individual with the skills and capabilities to be a game changer in the industry. Could this be you?

The Banquet Operations Manager is a key role to our success. Reporting directly to the F&B Manager, together you will be an unstoppable team. We are looking for a strategic thinker who also looks out for the little things, because we care about every thing, and we dare to connect on the important things.

If you are an industry professional looking for an energising career change and have a minimum of 2 years’ experience managing all things banquets and events, we would love to hear from you.

**Your Day to Day**
- Ensuring you have the right people, in the right numbers, with the right skills, working the right hours to deliver awesome events
- Coaching and developing the team to maintain service delivery to brand standards and ensuring the appearance of the venue and staff are top notch
- Organise and deliver dailybriefings, meetings and training sessions as required
- Manage and promptly resolve difficulties with service, guest comments and supplier issues; escalating as and if required
- Manage department budgetsand financial targets, attending payroll and workforce planning meetings
- Collect and manage data derived from customer satisfaction surveys to identify trends and opportunities for continuous improvement
- Manage and maintain stock levels for banquet resources (glassware etc.) and consumables (napkins, beverages etc.)
- Working across teams within the hotel to deliver exceptional events

**About you**
- Min 2 years’ experience in a Food & Beverage leadership role in a hotel or events management
- Ability to plan, delegate, lead and motivate a team
- Excellent time management and organisational skills with great attention to detail
- Developed business acumen to understand budgets, forecasting, staffing levels and customer satisfaction
- Flexible and adaptive working approach
- A collaborator with a friendly and professional persona
- Mature and professional conflict resolution and negotiation skills

**What you can expect from us**

We give our people everything they need to succeed. From an industry competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life, plus impressive room discounts and benefits.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants, and we promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our ever-growing global family with a world of opportunities.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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