Customer Banking Specialist

3 months ago

Brisbane, Australia Commonwealth Bank of Australia Full time

Customer Banking Specialist - Atherton
- We are enhancing the financial wellbeing for our customers
- Together we're delivering outstanding customer experiences

**The role is part time: 21.5 hours per week**

**5 days a week, two days with MCB**

**Three Days branch only hours**:
Tuesday - 9:30 - 1:30pm

Wednesday
- 9:30 - 1:30pm

Thursday - 9:30 - 1:30pm

**Two days Branch and DB hours**:
Monday - 10.30- 4pm with 45 min unpaid break and DB from 2-4pm

Friday - 10.30-4pm with 45 min unpaid break and DB from 2-4pm

**You will be joining our Atherton Multi-Channel Branch**

**What is a Multi-Channel Branch?**
- Between 9:30-1.30pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
- After 1.30pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

**More specifically, you will:
**- Assist customers with general banking transactions, answering questions and queries
- Build a personal connection with customers through meaningful conversations face to face and through our direct channels
- Work with customers to use our in-branch technology and digital banking options
- Complete Financial Health Checks to assess customers' financial needs
- Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
- Be provided with continuous training and development to support your career aspirations

**We're interested in hearing from people who have**:

- A passion for delivering outstanding customer service with every interaction
- The ability to have great conversations and confidence to ask challenging questions
- Problem solving attitude and curiosity in finding the right solutions
- An open approach to learning new things and goal oriented
- An ability to work collaboratively as a team to deliver a seamless customer experience

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 11/10/2024

Job ID REQ220476

  • Virtual Personal Banking Specialist

    6 months ago

    Brisbane, Australia Westpac Banking Corporation Full time

    Virtual Personal Banking Specialist - **Join our diverse and growing team at Westpac Group**: - **Strong banking consulting and/or sales experience is essential**: - **Permanent position in our Brisbane CBD office with hybrid flexibility** You will be the face of Westpac, having virtual appointments to help out customers achieve their financial...

  • Personal Banking Specialist

    7 months ago

    Brisbane, Australia Westpac Banking Corporation Full time

    Personal Banking Specialist - **Join the Westpac team at our Helensvale branch**: - **Previous banking experience in a similar role is essential**: - **Be someone our customers can count on** **How will I help?** We want to help all of our customers with all of their banking so they make the most of their money. And our Personal Banking Specialists play...

  • Personal Banking Specialist

    3 weeks ago

    Brisbane, Australia Westpac Banking Corporation Full time

    Personal Banking Specialist - **Join our diverse, supportive, and growing team at Westpac Group**: - **Strong banking consulting and/or sales experience is essential**: - **Full-time role at our Springfield Branch** **How will I help?** Helping customers with transactional and savings banking needs as well as liaising with internal stakeholders to...

  • Business Banking Development Manager

    4 weeks ago

    Brisbane, Queensland, Australia BOQ Specialist Full time

    About BOQ SpecialistWe are a dynamic and innovative bank committed to providing exceptional financial services to our customers. As a Small Business Banker with us, you will have the opportunity to work in a fast-paced environment and make a real difference in the lives of our clients.

  • Customer Assist Consultant

    4 months ago

    Brisbane, Australia ANZ Banking Group Full time

    **Req ID**: 74328 **Department**: SB Specialist Customer Care **Division**: Suncorp Bank **Location**: Brisbane About Us About the Role As a Customer Assist Consultant in our Home Lending you’ll play a key role in helping to provide customers with genuine assistance through periods of agreed financial hardship onto managing the assistance until the...

  • Customer Banking Specialist

    2 months ago

    Brisbane, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - **Thorough training program to kickstart your banking career - **Access to extensive employee benefits & discounts - **Be part of a collaborative and high-performing culture** **19 hours per week**: - Wednesday - 9:00 - 4:00 - Thursday - 9:30 - 4:00 - Friday - 9:00 - 4:00 **Do work that matters** As the public face of...

  • Customer Support Consultant

    4 months ago

    Brisbane, Australia ANZ Banking Group Full time

    **Req ID**: 74838 **Department**: SB Specialist Customer Care **Division**: Suncorp Bank **Location**: Brisbane About Us About the Role We are looking for someone with collections and retail recovery experience to join their Customer Support Team as a Customer Support Consultant. **Role Location**: Brisbane, QLD **Role Type**: 12 month contract, Full Time...

  • Customer Banking Specialist Carindale

    3 months ago

    Brisbane, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Carindale - **Thorough training program to kickstart your banking career - **Access to extensive employee benefits & discounts - **Be part of a collaborative and high-performing culture** **Please note we have 2x Customer Banking Specialist positions** - **Monday to Friday 9:30am-4pm**: - **Tuesday to Friday 9:30am-4pm and...

  • Customer Banking Specialist Earlville

    1 month ago

    Brisbane, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Earlville - **Thorough training program to kickstart your banking career - **Access to extensive employee benefits & discounts - **Be part of a collaborative and high-performing culture** 2 x 12month Customer Banking Specialist Opportunities: - Position 25 hours: Monday to Friday 9:30 - 1:30pm - Position 25 hours: Monday to...

  • Customer Banking Specialist Morayfield

    1 month ago

    Brisbane, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Morayfield - **Thorough training program to kickstart your banking career - **Access to extensive employee benefits & discounts - **Be part of a collaborative and high-performing culture** **20hrs per week**: - 10-2 Monday, Tuesday, Thursday and Friday **Do work that matters** As the public face of CommBank, the Retail Banking...

  • Customer Banking Specialist Nambour

    2 weeks ago

    Brisbane, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Nambour - **Thorough training program to kickstart your banking career - **Access to extensive employee benefits & discounts - **Be part of a collaborative and high-performing culture** **25hours per week**: Monday to Friday 9:30 - 1:30pm **Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS)...

  • Customer Banking Specialist Castletown

    2 months ago

    Brisbane, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Castletown - **Thorough training program to kickstart your banking career - **Access to extensive employee benefits & discounts - **Be part of a collaborative and high-performing culture** **20hours per week**: - Monday to Friday 12 - 4pm **Do work that matters** As the public face of CommBank, the Retail Banking Services...

  • Customer Banking Specialist Gatton

    2 weeks ago

    Brisbane, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Gatton - **Thorough training program to kickstart your banking career - **Access to extensive employee benefits & discounts - **Be part of a collaborative and high-performing culture** **16** **hours per week**: Tuesday to Friday 12 - 4pm **Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS)...

  • Customer Banking Specialist Noosaville

    4 months ago

    Brisbane, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Noosaville - **Thorough training program to kickstart your banking career**: - **Access to extensive employee benefits & discounts**: - **Be part of a collaborative and high-performing culture** - MON 09:30 - 4PM - TUES 11AM - 4p - WED 10:30 - 4pm - THURS 9:30 - 4pm - FRI 9:30 - 4pm **Do work that matters** As the public face...

  • Customer Banking Specialist Castletown

    4 months ago

    Brisbane, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Castletown - **Thorough training program to kickstart your banking career**: - **Access to extensive employee benefits & discounts**: - **Be part of a collaborative and high-performing culture** - 20 hours per week - 4 hours a day, 5 days a week 10am-2.00pm **Do work that matters** As the public face of CommBank, the Retail...

  • Customer Banking Specialist Townsville

    2 months ago

    Brisbane, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Townsville - **Thorough training program to kickstart your banking career - **Access to extensive employee benefits & discounts - **Be part of a collaborative and high-performing culture** Please note this is a 12month contract opportunity offering 20 hours per week: Monday to Friday 12 to 4pm **Do work that matters** As the...

  • Customer Banking Specialist Carindale

    3 months ago

    Brisbane, Australia Commonwealth Bank Full time

    **Thorough training program to kickstart your banking career** - **Access to extensive employee benefits & discounts** - **Be part of a collaborative and high-performing culture **_Please note we have 2x Customer Banking Specialist positions _** - **_Monday to Friday 9:30am-4pm _** - **_Tuesday to Friday 9:30am-4pm and Saturday 9:45-2:15 - ** **Do work...

  • Customer Banking Specialist Yeppoon

    2 months ago

    Brisbane, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Yeppoon - **Thorough training program to kickstart your banking career - **Access to extensive employee benefits & discounts - **Be part of a collaborative and high-performing culture** **16 hours per week**: - Monday & Friday 12 - 4pm - Wednesday & Thursday 9:30 - 1:30pm **Do work that matters** As the public face of...

  • Customer Banking Specialist Dalby

    2 weeks ago

    Brisbane, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Dalby - **Thorough training program to kickstart your banking career - **Access to extensive employee benefits & discounts - **Be part of a collaborative and high-performing culture** - Monday 8.30-4.15 - Tuesday 8.30-4.15 - Wednesday OFF - Thursday 8.30-4.00 - Friday 8.30-4.15 **Do work that matters** As the public face of...

  • Customer Banking Specialist Emerald

    2 months ago

    Brisbane, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Emerald - **Thorough training program to kickstart your banking career - **Access to extensive employee benefits & discounts - **Be part of a collaborative and high-performing culture** Please note this is a fortnightly roster: offering 12hrs per week Week 1 - Monday 11-3pm - Thursday 11-3pm - Friday 11-3pm Week 2 - Wednesday...