Student Experience Manager

4 days ago

Byron Bay, Australia Navitas Full time

**About the role**

The Student Experience Manager (SEM) is a key member of the campus leadership team and works closely with the Campus Manager and professional staff to ensure an inclusive, safe campus culture and positive student experience. The role effectively contributes to the overall leadership and management of services and the continued development of a positive management and staff culture. With a focus on student retention, experience, achievement, and satisfaction, the SEM is pivotal in supporting the successful delivery of national courses and local services to students at the campus.

You will also pro-actively promote achievements of SAE, its students and staff and build relationships to further promote the Institute's programs within the wider professional community. This is a collegial role important in shaping and developing the curriculum and academic direction for SAE at a campus and national level.

**The person we seek will ideally have the following**:

- Experience in a Higher Education Organisation and/or industry experience in a related creative discipline area
- Management experience and/or equivalent qualifications in Management
- Team leadership skills
- Demonstrated effective and high-level customer service and relationship skills
- Demonstrated ability to build and maintain strong business relationships
- Experience in project management
- Well-developed administration and organisational skills including working independently
- Strong attention to detail with the ability to prioritise competing tasks for completion on time
- High proficiency with MS Word, MS Excel, MS PowerPoint, Slack and Google Apps.
- Excellent interpersonal and communication skills

**What we can offer you**:
**About Us**

SAE's collaborative, project-based approach to creative media education provides students with a hands-on, collaborative and industry aligned way to achieve formal qualifications. SAE students and staff have access to the best industry equipment and facilities and are supported to develop collaborative, industry-relevant projects throughout their studies.

Work placements and employability skills are deeply embedded in SAE's approach and act as a pathway for employment and life-long learning, SAE's whole of institution approach to practice-based, industry-aligned learning and teaching is designed to give its graduates an unfair advantage.

**Diversity and Inclusion**

Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients.

**How to apply**

**Extra information

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