Opportunities with Macquarie

2 weeks ago

Sydney, Australia Macquarie Group Limited Full time

**Are you passionate about delivering exceptional customer experiences? Bring your passion for customer service to Macquarie and join our high energy, Financial Assistance or Collections Teams.**

We have various Customer Centric opportunities available in either Financial Assistance or Collections. As a Financial Assistance Officer, you will be focused on reviewing and assessing requests for hardship assistance received through multiple channels, providing options to the customer, offering case by case solutions, and monitoring agreements for adherence.

As a Collections Consultant you will engage in calls to Macquarie customers, who have recently missed payments on their contracts. You’ll be responsible for day to day collections to reduce delinquency through effective communication, negotiation skills and decision making.

As a passionate people person, you’ll bring the following skills and experience:

- Previous customer service experience (ideally in a contact centre environment).
- Professional and engaging communications skills.
- Genuine commitment to delivering exceptional outcomes for clients.
- Strong systems experience and an ability to follow processes.
- The ability to problem-solve.
- A high level of attention to detail.

So, who are you? You’re **client centric. **You **build rapport** with customers, by asking the right questions to understand their needs. You’re a **team player. **You find solutions through collaborating with your colleagues and clients.

You’re **self-motivated, **and you make things happen. You’re **friendly and helpful. **You communicate succinctly and give customers authentic and respectful advice..

**About Banking and Financial Services**

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.

**Our commitment to Diversity, Equity and Inclusion**

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

LI-hybrid

**About Macquarie**:
A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 18,000+ employees and offices in 33 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

**Job no**: TST-970659
- **Work type**: Permanent - Full time
- **Location**: Sydney
- **Category**: Mid-level, Junior, Administration & Support, Credit, Customer Service, Operations, Retail Banking
- **Recruiter**: Hannah Lewis
- **Opening Date**: 04/1/2023

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