Operations Assistant

4 weeks ago

Melbourne, Australia Mega Style Apartments Full time

Daily Operations of an Airbnb business

We run a fully furnished apartments company that rents out 1,2 3- and 4-bedroom apartments to short-term (days/weeks) and long-term (months) leisure and business travellers. They may be travelling for business or with the family. They may be relocating overseas for a few months to study or work, or just stay a few days. We create a magical holiday experience for the guests.

To see our properties, view this link:
Like a high-end hotel, all apartments include beautifully designed furniture, electricity, water, Netflix, linen, shampoo, and conditioner and must be cleaned and maintained rigorously, and the guests have to check-in and check-out frequently. We must provide a high-quality product (ie. the apartment is well cleaned and maintained) and a high level of customer service for the premium we charge.

In this role, you will be assisting to run the operations of an Airbnb business with multiple properties the majority located around Southbank and the CBD. You will be primarily responsible for keeping the apartments to a high standard of quality (quality assurance checks), tracking and managing property maintenance issues (managing handyman), replace missing items in properties, welcoming guests, providing access to contractors, cleaning properties where needed, and everything else that comes with operating the daily affairs of this business. The operations team will be supporting your efforts on the ground via WhatsApp.

You love a challenge and enjoy solving problems with people to achieve fair outcomes, even when they may be upset and ask for unreasonable demands. You don’t mind putting in extra effort and take pride in the results you achieve, even if you need to occasionally work out of normal hours.

Position location: Most of your work will be done at the properties themselves which are located in or near Melbourne CBD and Southbank (not a remote position).

Position type: Casual, 15-25 hours a week. Most work would be afternoon, evening during 2pm-8pm.

This position will be responsible for:

- Replacing property items to keep standards high (inventory management)
- Manage property maintenance issues (manage handyman and check work)
- Welcoming new guests
- Cleaning properties
- Fit out new properties we take on-board
- Quality assurance and management of other contractors (access and the quality of their work)
- Problem solving issues and negotiating solutions
- Recording property issues with meticulous organisation and followup of issues list

Must have requirements:

- Have very high attention to detail
- Highly organised - ability to see what needs to be done, plan a todo list, then get it completed - perfect for a productive person
- Excellent creative problem solving ability
- Excellent ability in communicating with difficult customers
- Cleaning skills
- Flexible schedule
- Be reliable, honest and hard working

Bonus points for (optional):

- Handyman skills

Preferred experience in one or more of these roles:

- Executive Assistant
- Airbnb Host/Short-stay
- Property Maintenance/Management
- Operations
- Hotel Maintenance

**Job Type**: Casual

**Salary**: $25.00 - $30.00 per hour

**Benefits**:

- Professional development assistance

Schedule:

- On call

Application Question(s):

- Do you have a car?
- Which suburb do you live in?
- Do you have any handyman skills? If so, what sort of skills do you have?
- Do you have cleaning skills? If so, what sort of skills/experience do you have?
- This is a casual position of 15-25 hours a week, what is your schedule like?
- What other commitments do you have going on?
- How long does it take you to get into the CBD?

Application Deadline: 04/01/2023
Expected Start Date: 10/01/2023

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