Duty Manager

2 weeks ago

Canberra, Australia Chandler Macleod Full time

**Location***
- Canberra, Australian Capital Territory
- **Category***
- Executive
- **Salary**
- $ AUD - $ AUD Annual
- **Posted**
- 19-Mar-2024
- **Work type**
- Full Time
- **Contact**
- Jess Kaur
- **Reference**
- BH-158778
-As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.
Our client is seeking to engage a Duty Manager.
**Location**: Canberra, ACT
**Contract Length**: Permanent, Full time
**Eligibility/Security Requirement**: Applicants must be **Australian Citizens**

**This position requires shift work, 7 days per week / 24 hours per day**

**MAIN DUTIES**:
The Duty Manager will take the lead and maintain Company Operations and Customer Service.
**Customer Service -**
- Working with the Customer Service Officers (CSO) team to ensure airline and flight information is accurately reported.
- Monitor ground transportation including the taxis and rideshare.
- Provide timely and effective response to all customer enquiries and ensure friendly, professional and courteous interaction with all customers.
- Look for customer service improvements and work with the terminal stakeholders to provide a premium customer service experience.

**Operations -**
- A link between the company Security provider, Customer service, AFP and any other relevant tenant in regard to a better, coordinated approach to emergencies, SOPs and breakdowns onsite.
- Be the company representative when incidents occur at the Terminal to ensure Incident Reports and CCTV Footage are compiled correctly and reported to Management.
- Oversight of security in the Terminal.
- Build strong relationships with tenants, staff, security personnel and other stakeholders for presentation, housekeeping and following the SOP’s.

Co-ordinate and liaise with Customer Service Officers in relation to reporting, statistical and operational data regarding customer service operations including but not limited to;
- Customer feedback on pay machines, change machines, voucher machines, intercoms, general office queries.
- communication of security recommendations and protocols.
- Review and process incident and WHS Hazard Reports and send required data to the Facilities Manager as required for the Quarterly Risk Management Meetings.
- Report on day-to-day activities including but not limited to inspecting alarms, investigating issues when required and escalate if needed.
- Daily Property Inspections.
- Assist with baggage system interruptions.
- Be the point of contact for diverted flights, air conditioning issues, lights, buses, and accommodation queries.
- Investigate maintenance issues at the Terminal and coordinate after hours works of contractors as required.
- Ensuring the Terminal and surrounding areas presents well at all times, communication and working with other Teams and Contractors on any issues.
- Other

**Skills**:

- Computer literate.
- Ability to write reports.
- Prior Facilities Management preferred.
- Demonstrated leadership abilities.

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