duty manager

1 week ago


Canberra, ACT, Australia UniLodge Full time

16th May, 2024

  • Casual Positions Available
  • Roles based at UniLodge @ University of Canberra
  • Join a team that offers real opportunities for professional growth and career advancement

The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels, with a footprint in every city in mainland Australia and New Zealand. Across our brands, we employ a diverse team of over 1200 employees who help us to achieve our vision, "To build inclusive communities for inspired living".

About the role

We are now on the lookout for multiple casual Duty Manager's to join our team at the University of Canberra (ACT). As a Duty Manager you will be responsible for ensuring the safety of residents, and the overall management and responsibility of the building during the overnight hours.

In your role, you will gain exposure to a range of tasks and responsibilities including:

  • Complete all back or front-office duties as handed over by the day team
  • Carrying out administration tasks including maintaining records, updating information through the lodges, processing payments, audit, reporting, etc.
  • Monitoring building security and safety; performing perimeter checks and resolving issues or emergencies that arise while on duty.
  • Effective incident management during night shift, including grievances and conflict resolution.
  • Act as a support to the residents to form a friendly and open point of contact for assistance, information, and welfare.
  • Respond to residents calls about noise or disturbances within the building, and lock outs.
  • Attend appropriate training and mandatory staff meetings when required.

Who you are

You will be more than just a friendly presence; you are a crucial link in creating a supportive culture and inspiring community for our residents. Ideally, you will need to have experience providing hands-on operational security and incident management in a residential setting. You will have demonstrated highly developed communication and organisation skills and will be resilient when working under pressure. This role offers a variety of tasks, so you will be someone who is adaptable and enjoys administration. If you have previous experience with StarRez Property Management and love living nocturnally and thrive off working a night time roster, we want to hear from you

To be successful in this role you will be available to commit to shifts Monday to Sunday including public holidays as needed. Weekend shift times are typically between 07:30am - 5:30pm and weeknight shifts are between 5:30pm - 1:30am.

Our mandatory requirements include:

  • National Police Check (completed within last 3 months)
  • Working with Children's/Vulnerable People's Check
  • Unrestricted work rights in Australia and New Zealand

Our Culture & Benefits

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this.

Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, paid parental leave entitlements, etc.

Apply Now


If you're interested in working with us, please submit your application as soon as possible - outlining all the amazing qualities and skills you can bring to our team.

UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.

We are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant.

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